Workday Support Analyst

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We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in and our latest Impact Report, highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety.

As a Workday Analyst, you are the first point of contact for users seeking assistance with the Workday platform. You will address a broad range of inquiries, from simple troubleshooting to guidance on system functionality, and ensure issues are resolved or escalated as needed. The position requires a customer-centric approach, technical aptitude, and the ability to work both independently and collaboratively within a team.

You as a Workday Support Analyst will: 

· Respond promptly to Workday-related inquiries via Service Now providing clear and user-friendly guidance.

· Troubleshoot and resolve common user issues, such as login problems, navigation questions, and data entry errors.

· Document and track all support interactions and solutions in accordance with company procedures, ensuring accurate records for ongoing analysis.

· Escalate unresolved or complex issues to specialized Team members, ensuring proper handoff, follow-up, and communication with impacted users.

· Maintain up-to-date knowledge of Workday processes, features, and best practices to provide accurate support and training.

· Contribute to the creation and maintenance of end-user documentation, job aids, FAQs, and training materials to enhance self-service resources.

· Participate in training sessions, team meetings, and knowledge-sharing workshops to enhance support skills and system understanding.

· Monitor system performance and user feedback, proactively identifying trends or recurring issues for process improvement.

· Communicate effectively with cross-functional teams, including HR, IT, and payroll, to ensure comprehensive service delivery and timely resolution of issues.
 

This is the right role for you if you have:

· Associate or bachelor’s degree in human resources, Information Technology, Business Administration, or a related field preferred.

· 1-2 Years Experience with Workday; previous customer service or technical support experience highly regarded.

· Strong problem-solving skills, analytical thinking, and attention to detail.

· Excellent interpersonal and communication skills, both written and verbal.

· Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.

· Customer-focused attitude with a commitment to providing high-quality, empathetic support.

· Basic understanding of HR processes, payroll workflows, and data confidentiality requirements.

· Ability to collaborate within a team and adapt to changing procedures and technologies.

· Proficiency in Microsoft Office Suite and familiarity with Service Now is advantageous.

The salary range for this role is $75,000 - $95,000.
 

Other considerations:

· Hybrid - Be able to come to the Mississauga Office 2 times a week

· Occasional after-hours support may be required during system updates, critical incidents, or high-traffic periods.

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

​Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page to remain up to date on the status of your application and learn about new career opportunities as they arise.

EllisDon uses AI tools to assist in screening and assessing applicants for this position.