Senior Manager – Time-Critical Delivery Solutions (Commercial & Network Development)

The Senior Manager – Time-Critical Delivery Solutions is responsible for the commercial growth, network development, and performance management of time-critical delivery solutions within the assigned region(s). The role owns the end-to-end commercial agenda, ensuring profitable growth through effective market expansion, customer acquisition, capacity optimization, and cross-functional execution in a highly time-sensitive environment.

• Own and drive revenue, margin, and growth targets for time-critical delivery solutions.

• Develop and execute commercial and go-to-market strategies for time-critical logistics offerings.

• Build and evaluate business cases for new products, lanes, and capacity models.

• Design, develop, and optimize time-critical delivery networks to meet SLA, cost, and service requirements.

• Drive continuous improvement in cost efficiency, utilization, and network performance.

• Lead complex commercial negotiations, pricing structures, and contractual agreements.

• Build long-term customer relationships, positioning DHL as a trusted partner for urgent and time-sensitive logistics solutions.

• Ensure customer requirements are translated into scalable and operationally viable solutions.

• Maintain end-to-end accountability for service quality and delivery performance.

• Translate performance insights into tactical and strategic actions.

• Collaborate closely with Operations, Sales, Transport, Finance, and External Partners to ensure alignment.

• Provide leadership and direction across cross-functional teams supporting time-critical delivery solutions.

• Minimum 8–10 years’ experience in time-critical logistics, express delivery, air freight, charter, or premium transport solutions.

• Proven track record of achieving revenue and margin targets within time-critical or premium logistics environments.

• Strong commercial ownership, including revenue growth and margin management.

• Experience in stakeholder management and complex commercial negotiations.

• Ability to operate effectively in high-pressure, SLA-driven environments.