Senior Manager, Transformation Impact Assurance

Requisition ID: 264665 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

Supports frontline teams in adopting and stabilizing newly designed or re-engineered end-to-end processes and technology implementations across Retail Banking, Commercial & Business Banking, and Enablement functions. Establishes and executes an impact assurance approach that monitors adoption and performance, identifies operational risks, gaps, and resistance, and escalates insights to key stakeholders—acting as an early warning system to help ensure sustainable process execution. Continuously improves the impact assurance approach by capturing and integrating lessons learned to strengthen future rollouts, sustainment, and ongoing process performance.

Is this role right for you? - In this role you will:

•    Oversee a broad, complex portfolio of cross-functional transformation initiatives across Retail Banking, Commercial & Business Banking, Operations & Auto Finance, and enterprise-wide Canadian Banking priorities.
•    Partner with business and initiative teams to execute an end-to-end impact assurance framework from early concept and business case through rollout and sustainment, ensuring a seamless transition from design to deployment to steady-state operations. This includes:
o    Defining and tracking key adoption and performance indicators (including baseline measures, data sources, and reporting cadence).
o    Monitoring readiness and stabilization during implementation and post-implementation, including completing targeted deep-dive assessments where required.
o    Identifying and surfacing operational risks, control gaps, or resistance trends; recommending mitigations; and escalating issues to appropriate stakeholders to enable timely course-correction.
o    Challenging and validating business-case impact assumptions by assessing measurement approach, adoption risks, and sustainment plans.
o    Capturing and integrating lessons learned to strengthen playbooks, tools, and methods and drive continuous improvement across business lines
•    Enable consistent use of transformation playbooks, tools, and methods across initiatives and business partners.
•    Operate with autonomy and sound judgment, driving outcomes that may span multiple functions and/or geographies, and balancing multiple priorities while maintaining a high standard of work.
•    Model and promote the Bank’s risk culture and risk appetite in day-to-day activities, ensuring proactive risk management and escalation.
•    Ensure operational effectiveness by supporting robust business controls aligned to obligations related to operational risk, regulatory compliance, AML/ATF, and conduct risk, consistent with applicable frameworks and guidelines.
•    Undertake additional leadership responsibilities and related duties as required.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

•    Post-secondary education or a minimum of 5 years of relevant experience in Financial Services or a related industry. 
•    General knowledge of financial products and services. 
•    Demonstrated ability to champion change and influence outcomes without direct authority. 
•    Strong communication (written and verbal) and organizational skills. 
•    Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). 
•    High degree of discretion and judgment in establishing priorities and interpreting data and instructions.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.