Specialist, Operational Excellence, India

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Support OPEX Strategic projects: 50%

• Assist with SDU development and onboarding support programs by monitoring participant progress, providing reviews, and offering feedback.
• Contribute to new client onboarding training programs for team leaders and above, leveraging operational experience to ensure effective understanding of the onboarding process for new hires.
• Collaborate with cross-functional and global teams to identify operational challenges and opportunities, delivering actionable insights and recommendations for improvement.

Implement Opex Standards, Monitoring and Reporting: 30%

• Support monitoring and auditing of output operations to ensure compliance with OpEx standards by leveraging training and acquired knowledge.
• Drive the implementation and adherence to OpEx standards across projects, promoting best practices to optimize processes and deliver consistent, high-quality results.
• Utilize Excel to create and publish reports, including compliance scores aligned with OpEx standards.
• Perform data analysis to identify areas of improvement and discuss actionable steps.

Stakeholder Management: 20%

• Establish and maintain effective communication channels with stakeholders across different departments, to ensure successful communication and alignment with business objectives.
• Address and resolve any clarifications raised by SDU related to the projects under purview.

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