Customer Service Assistant
Job Description
We keep on growing. Grow with us!
At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Vilnius Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
Customer Service Assistant (f/m/d)
What to expect:
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives
- Provides the best possible service and support to customers through mediums such as web and email.
- Processes customer orders, quotes and other information by entering into company systems.
- Researches and expedites customer requests.
- Supports the local Customer Service team, and provides support for other teams when needed.
What we are looking for:
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Very good Lithuanian and English skills, written and verbal; additional European languages would be a plus.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What we offer:
A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:
- A modern, central office space
- Permanent employment contract
- 25 days of annual leave increasing with seniority
- Special Leave allowance for doctor appointments
- Health insurance
- A wide range of training and development opportunities through our Mouser University
- Employee referral bonus program
- Complimentary fruit and beverages at the workplace
- Regular staff events
Our office is located at the following address:
Mouser Electronics
Konstitucijos pr.15-88,
LT-09319 Vilnius
Lithuania
The salary range for this position is EUR 21,000 - EUR 23,000