Job Description
Roles & Responsibilities:
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Client Meetings - Reviews and Presentations (Weekly / Monthly / Quarterly)
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Invoice management and collections, to make sure all invoices are cleared and paid within the agreed timelines as per agreement.
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Data Management and coordination with the finance team for all issues related to Invoices and payments
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Retention and timely renewal of all accounts. Build client relationships to make sure we are well connected.
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Project Green (Upsell / Cross sell). Generate additional revenue from existing clients by bringing value adds and by offering new services.
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New Lead Generation - Pitching for new business, adding new Logos..
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Working to improve Margins of current accounts and new projects
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Directing, coordinating and administering medical and non-medical resources, facilities and services
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Liaising with clerical, medical and professional staff at all levels
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Developing services and implementing changes
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Ensuring all regulations/ compliances are followed
Work closely with Operations team to make sure the below is managed by the team:
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Managing Medical and Paramedical staff (Doctors and Staff Nurse)
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Medical Staff Attendance Management and Team Management
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Managing end-to-end OHC operations and smooth functioning of MediClinics for the clients
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Strengthening existing processes with sound Process Flows, Automated systems.
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To make sure all invoices are raised on time along with submission of all necessary documents to clients
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To ensure all the client deliverables are met on a timely basis.
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Build relationships with the facility team at client place and ensure smooth flow of OHC payments.
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Coordinate with the HR Team and provide documents at the time of audits.
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To ensure day to day activities are carried out and concerned reports are maintained.
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Medical staff issues/grievances need to be addressed within TAT.
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Sharing MIS report on monthly basis
Skill Set & Qualifications:
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Graduate 3+ years of experience in Hospital Industry or Occupational Health Services
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Having Marketing experience is an additional benefit.
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Excellent verbal, written and interpersonal communication skills.
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Strong knowledge of Client Service processes and techniques.