Manager - Warehouse Operations - Contract Logistics

Warehouse Operations
• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch. 
• Ensure smooth execution of customer-specific contract logistics requirements. 
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch. 
• Optimize warehouse space utilization and material flow processes. 
Inventory Management
• Ensure accurate inventory control through cycle counts and stock audits. 
• Investigate inventory discrepancies and implement corrective actions. 
• Maintain inventory accuracy in WMS/ERP systems. 
Team Management
• Lead, train, and supervise warehouse staff, supervisors, and shift teams. 
• Plan manpower allocation and shift scheduling based on operational volumes. 
• Drive employee engagement, discipline, and productivity improvements. 
Customer & SLA Management
• Ensure adherence to customer SLAs and operational commitments. 
• Coordinate with customers for issue resolution, reporting, and operational reviews. 
• Maintain high service quality and customer satisfaction. 
Process Improvement
• Identify opportunities for cost reduction and operational efficiency. 
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives. 
• Drive automation and digital adoption where applicable. 
Compliance & Safety
• Ensure compliance with EHS, statutory, and company policies. 
• Maintain warehouse safety standards and conduct regular audits. 
• Ensure proper documentation and adherence to SOPs. 
Coordination & Reporting
• Coordinate with transportation, procurement, and customer service teams. 
• Prepare MIS reports on warehouse performance and productivity metrics. 
• Support budgeting and cost control initiatives. 
• Coordinate with customer on daily basis for day-to-day operation activities update.