Job Description
Job Functions:
• Conduct Alorica Security internal investigations; interview employees to further investigation findings, document results and present to internal and external partners – 80%
• Alorica Security Support – 20%
Key Job Responsibilities:
• Conducts fraud / theft / misconduct / policy violations / security related / workplace violence investigations, record analysis, interviewing and report writing, while providing guidance and working in conjunction with business partners to include human resources, operations, client solutions, quality assurance, and legal
• Manage and prioritize a large and varied case load effectively and efficiently.
• Enters, submits, and documents Alorica Security related incidents into internal case management system.
• Leads and participates in employee witness and suspect interviews in relation to internal investigations.
• Document and report all investigative activities within an electronic case management system.
• Partners / collaborates with cross-functional stakeholders in each phase of the investigation process, as appropriate.
• Provide advice, guidance, subject matter expertise, and appropriate solutions for theft/ fraud / misconduct risks / policy violations and other global security related investigations.
• Reviews, analyzes, and summarizes internal reports related to the investigation to corroborate findings, as needed
• Facilitates Alorica Security investigations and security incident reporting training to internal business partners, as needed
• Knowledge of company policies (i.e., Clean Desk policy, Social Media policy, Alorica Security and other policies) and promote compliance, safety and integrity to employees.
• Perform other duties as assigned by management.
EDUCATION:
- Bachelor's Degree or equivalent in relevant work experience – Required
EXPERIENCE:
- 2 – 3 yrs