Support Center Technician

Support Center Technician will be expected to provide fast and professional assistance on M/D Totco Systems and Products. You will answer incoming customer calls, and document helpdesk tickets to assist customers in their dealings with our products and services. When necessary the call will be dispatched to a local technician. A Support Center Technician must have good technical knowledge and be able to communicate effectively to understand and document the customers problem(s). They must also be customer-oriented and patient to deal with challenging customers/issues