Surveillance Lead
Job Description
JOB SUMMARY
Maintains surveillance of designated areas and activities while identifying and documenting irregular activity. Supports the supervision, operation, and overall integrity of Surveillance operations at Caesars Virginia.
HOW YOU WILL CREATE THE EXTRAORDINARY
Protect company assets and maintain operational integrity through CCTV monitoring and floor observations
Demonstrate leadership and provide a safe environment for guests and team members
Assist the Surveillance Supervisor in directing and overseeing Surveillance Agents
Support scheduling, daily reports, and administrative responsibilities
Provide leadership and supervision in the absence of the Supervisor
Perform Surveillance Agent duties when necessary
Operate surveillance systems including monitors, switchers, computers, controllers, and cameras
Monitor all departments and operations to ensure compliance with laws, regulations, policies, and internal controls
Maintain compliance with attendance, regulatory, and company policies
Communicate effectively with Security and other departments using radios and phones
Maintain awareness of daily operations, promotions, and property information
Anticipate and respond quickly to potential issues
Deliver a positive, professional demeanor and uphold Caesars service standards
WHAT YOU WILL NEED
Previous supervisory experience preferred
Minimum of two years of casino surveillance experience or a combination of surveillance, law enforcement, or loss prevention/security experience
Strong knowledge of casino operations and table games, including cheating detection
Excellent communication, organizational, and report-writing skills
Working knowledge of Virginia Lottery gaming regulations
Must be at least 21 years of age
Ability to work any shift, including weekends and holidays
Basic computer proficiency
Strong teamwork and interpersonal skills
Ability to produce clear, detailed, and accurate reports
Must be able to obtain and maintain a Virginia Gaming License
ADDITIONAL REQUIREMENTS
Must be able to sit or stand for extended periods while monitoring multiple CCTV screens
Ability to work in confined spaces and maneuver in close quarters
Must remain calm and make sound decisions in stressful situations
Ability to observe and recall detailed information about incidents and individuals
Must be able to lift up to 50 pounds
Ability to operate surveillance equipment including monitors, switches, computers, controllers, and cameras
Must be able to provide court testimony and complete detailed reporting when required
Must be able to work overtime or adjust shifts on short notice
Must be able to read, write, speak, and understand English