DISPATCH SUPERVISOR

POSITION SUMMARY
The Dispatch Supervisor oversees and coordinates the daily operations of the Dispatch Center within the Office of Safety & Security for the Atlanta Public Schools Police Department (APSPD). This position is responsible for supervising dispatch personnel, ensuring efficient and accurate emergency and non-emergency communications, maintaining compliance with applicable laws and standards, and supporting continuous improvement of dispatch operations.
Note: This position requires availability to work nights, weekends, and holidays as operational needs dictate.

MINIMUM QUALIFICATIONS
Education:
• Bachelor's Degree from an accredited college and university required
• Additional years of equivalent professional experience may be considered in lieu of the degree requirement

Certifications/Licenses:
• Valid State of Georgia Driver's License or proof of equivalent mobility.
• Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certification (required within 6 months).
• Georgia Peace Officer Standards and Training (POST) Dispatch Certification (required within 6 months).
• Cardiopulmonary Resuscitation (CPR) Certification (required within 6 months).
• Terminal Agency Coordinator Certification (required within 6 months)
• Communication Instructor Certification (required within 1 year

Experience:
• Minimum of ten (10) years of experience in public safety dispatch and/or 911 emergency communications.
• At least five (5) years of lead or supervisory experience required.
• Experience in K�12 education or public sector preferred

ESSENTIAL DUTIES & RESPONSIBILITIES
• Supervises daily operations of the Dispatch Center, ensuring efficient and effective communications support.
• Directly supervises assigned staff, including scheduling, assigning work, monitoring performance, and administering discipline as needed.
• Develops and manages shift schedules to ensure adequate staffing coverage; adjusts schedules as necessary to address operational needs.
• Monitors call handling, dispatching activities, and radio communications to ensure accuracy, timeliness, and compliance with established protocols.
• Coordinates and oversees training, including onboarding, certification, and recertification requirements.
• Ensures compliance with GCIC, NCIC, FBI, and other applicable regulatory standards.
• Prepares, reviews, and analyzes reports related to dispatch operations, including performance metrics, staffing, and workload trends.
• Assists with handling high-priority or complex emergency and non-emergency calls as needed.
• Investigates complaints related to dispatch services and recommends corrective actions.
• Oversees the maintenance, retention, and security of dispatch records and communications data.
• Collaborates with internal departments and external public safety agencies to support coordinated emergency response efforts.
• Promotes a culture of professionalism, accountability, and continuous improvement within the dispatch unit.
• Maintains regular, punctual attendance and availability for on-site operations.
• Performs other duties as assigned by leadership.
• Required to have prompt, regular attendance in person and be available to work on-site during regular business hours and as needed.
• Perform other duties as assigned by the appropriate administrator or their representative.
• Required to have prompt, regular attendance in person and be available to work on-site during regular business hours and as needed.
• Performs other duties as assigned by the appropriate administrator or their representative.

KNOWLEDGE, SKILLS & ABILITIES
• Principles and practices of supervision and personnel management.
• Public safety communication procedures, protocols, and applicable federal, state, and local regulations.
• GCIC/NCIC policies and compliance standards.
• Federal Communications Commission (FCC) regulations governing radio communications.
• Emergency communications systems, including Computer-Aided Dispatch (CAD), radio consoles, and related technologies.
• Geography of the Atlanta metropolitan area, including streets, landmarks, and jurisdictional boundaries.
• Police, fire, and emergency medical terminology, codes, and service priorities.
• Strong leadership, team management, and organizational skills.
• Effective oral and written communication skills.
• Proficiency in Microsoft Office Suite and dispatch-related software systems.
• Ability to monitor, evaluate, and ensure accuracy of communications and data entry.
• Skilled in conflict resolution, decision-making, and problem-solving in high-pressure environments.
• Ability to supervise, train, evaluate, and motivate staff.
• Ability to remain calm and make sound decisions in emergencies and high-risk situations.
• Ability to interpret and enforce policies, procedures, and regulatory requirements.
• Ability to analyze operational data and prepare detailed reports.
• Ability to establish and maintain effective working relationships with staff, public safety partners, and the public.
• Ability to manage multiple priorities and adapt to rapidly changing situations.
• Ability to read maps and direct emergency personnel accurately

SALARY INFORMATION
Pay Grade : 133
Work Days: Annual  (261-DAY)

POSITION INFORMATION:
FLSA Status: Exempt
Employment Category: At-Will
Reports to: Director, Safety

PHYSICAL ABILITIES AND WORKING CONDITIONS
• Vision: Ability to read small print and view a computer screen for prolonged periods
• Hearing: Ability to tolerate exposure to noisy conditions
• Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer
• Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head
• Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors
• Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress
• Additional Work Conditions & Physical Abilities: N/A