Job Description
We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times.
Key Responsibilities
Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.
Note- This is a contractual role for 7 months.