Customer Service Representative - Des Moines, IA

Customer Service Representative - Des Moines, IA
ADM Oilseeds
This is a full time, non-exempt position
 
MAIN FUNCTION: This individual will report to the Office Supervisor and is part of the commercial merchandising team at the location. The CSR will be proficient in multiple systems within the major areas of the Clerical function, Grain Settlements, and Farmer Origination tasks. Clerical duties and tasks are standardized, resolve mainly routine questions and problems, and refer more complex issues to higher levels of responsibility. The CSR will also perform routine clerical functions, including filing, answering phones, distributing materials, record retention.
 
KEY SKILLS & COMPETENCIES: 

• Initiative                               
• Accuracy (Quality of Work)
• Results Orientation (Quantity of Work)
• Team Player         
• Learning Ability/Flexibility
• Attendance/Punctuality 
• Quality Customer Service
• Multi-Tasking                    

DESCRIPTION OF WORK PERFORMED:

• Process Soybean Truck Freight Payments
• Generate New Vendor Accounts
• Verify Lien Holders
• Process Soybean Settlements 
• General Clerical Functions
• Document scanning and/or filing 

REQUIREMENTS:

• Ideal candidate will have a HS Diploma or GED equivalent along with basic proficiency in Word-Excel-Outlook.
• The candidate will have a confident and courteous manner.
• The candidate must be able to hear and speak clearly; read, comprehend, and communicate, orally and in writing in order to effectively communicate in person or by telephone.
• The candidate must be able to use a calculator and have basic mathematics skills.
• Position requires sitting for prolonged periods of time, phone use, and standing, bending, kneeling and operating a keyboard.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:108679BR