Broker Compliance Consultant - NSW

About the role -

Reporting to and working collaboratively with the Manager, Broker Compliance Consulting, you will be responsible for ‘Keeping our Brokers Safe’ through providing dedicated compliance support to a state based portfolio of LMG Mortgage brokers. You will be involved in providing compliance advice, coaching and oversight across the activities a broker carries out, using audits, data and insights to guide you as to where your time should be dedicated.. 

This will be a broker-facing role and you’ll be involved in solving “real life” problems as they arise at a BAU level, but also in coaching and educating brokers on meeting their core obligations, with a particular focus on Best Interest Duty. The role is very hands-on, requiring investment in not only understanding the priorities and operations of the business and our brokers, but also building relationships with key stakeholders.

Duties and Responsibilities -

Training & Education :

● Deliver quality Induction & compliance training within your state / portfolio 

● Drive attendance to ensure maximum utilisation 

● Coaching and education of credit representatives 

● Facilitate group training sessions 

● Continue to improve your system knowledge and usage 

● Remediation and consequence management where standards are not met 

● Provide input and insights to evolve training content and communications 

● Training of all brokers in portfolio on Podium / My CRM & associated compliance tools 

● Champion the use, resilience and development of Podium / My CRM 

Post review training:

• Manage own portfolio of mortgage brokers
• Usage of analytics for targeted file reviews in preparation of file selection and key focus areas 
• Identification and conversion of brokers in portfolio to risk based approach 
• Successful completion of corrective action coaching sessions for all brokers in portfolio inan agreed timeframe
• Conduct further targeted coaching on qualitative aspects of a file review (i.e targeted review and coaching on note taking) 

● Escalate Action Plans within parameters and timelines 

● Maintain accurate records in OpenAFSL in a timely manner 

● Manage expenditure within budget 

Customer Experience:

• Attendance at PD/BD Days via hosting a stand to promote the education and compliance components 
• Regular attendance and participation at Aggregator meetings and other state based meetings (Lender, BDM, etc) 
• Actively promote completion of customer surveys issued post review/training
• Actively use broker feedback to improve the broker/customer experience 
• Sharing of appropriate market intelligence across Lend, Aggregation & broader Broker Partnerships business
• Championing our service proposition and having respect for broker/customer at all times Productivity 
• Participation in driving improvements in Business Excellence for LMG
• Identifying improvement opportunities and collaborating to create time savings across LMG
• Deliver on our key promises of ‘saving brokers time’ whilst also ‘keeping them safe’ 

Team:

• Fostering team environment 
• Actively involved in creation and delivery of action plans and working with the broader team to reduce the amount of at risk brokers 
• Attendance and participation team meetings and broader state check ins with the sales &distribution team
• Assisting with running and developing training content for all training 
• Actively involved in working groups for process improvement

Skill and experience required -

• Relevant tertiary qualifications, Certificate IV or Diploma in Mortgage Broking preferred
• Working knowledge of NCCP and a strong understanding of the broader regulatory regime particularly, in respect of ASIC obligations, privacy act and the Best Interest Duty
• Extensive experience in mortgage lending and/or broker businesses 
• Strong stakeholder relationships experience