Software Integration Analyst I

Special Instructions to Applicants Please include cover letter and list of references. Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B). Job Summary Responsible for all aspects of administration and support for selected third party and in-house application software. Responsibilities include installation, configuring, maintaining, and support in all environments including development, QA, and production in cooperation with system administrators, developers, DBA’s, architects, and the Call Center. Off-hour’s support and on-call availability are required. Primary Duties and Responsibilities Install, upgrade, patch, analyze, develop, implement/deploy, debug, test, monitor, and support software applications automated scripts and reports, and integration with other university and third-party applications in production and development environments. Reviews technical documents, periodicals, correspondence, attends training, and cross-trains other Software Integration Analysts to keep current with customer service, compliance, software, and hardware techniques. Communicates to university constituents and external vendors regarding escalating production issues, coordinated outage responses, customer notification, follow-up messages, time estimates, system changes (maintenance releases, bug fixes, enhancements), user satisfaction reviews, and serves as a mediator between the IT team, customers, and external vendors. Provides third-tier customer support for the customers that use supported software applications within stated guidelines and according to Service Level Agreements if applicable. Documents the configuration, installation, update processes, and basic use of applications by building appropriate information guides and release notes for both administrators and end users. Creates supplemental application reports, queries, data integration processes, solutions for business needs, and provides quotes for supported application-related purchases including software and peripherals. Monitors systems, incident and request tickets, daily scripts and reports, logs, and customer communications to prevent imbalances and bottlenecks and to ensure delivery of critical data. Performs other duties as assigned.