Job Description
Position Summary
Business Applications Analyst will monitor, maintain and evaluate the processes and the integration of processes & technology from Patient Access, Health Information Management, Materials Management, Payroll, HR, Finance and access with Billing and Accounts Receivable . This position will lead the research and resolution of maintenance issues, oversee the support to end-user support calls, & function as a liaison to software vendors, Information Systems, and Operations Management regarding the support/integration of the applicable systems and technologies.
The Business Applications Analyst relies on operational and technical experience to plan, lead and accomplish goals. This position will perform a variety of tasks and support operations management in the Implementation & Integration of other Business Systems including developing detailed descriptions of user needs, program functions, and steps required to enhance operational workflows for operations management review and approval. The Business Applications Analyst position reports to the Information Systems Applications Manager and will complete all job-related duties as assigned.
Essential Job Functions
- Strong understanding of Business Applications and the correlation of each component of the systems they will support (admissions, abstracting/coding, finance, HIM, materials management, HR, payroll and B-AR)
- Strong analytical and change management skills
- Manage maintenance and monitoring of master files
- Identify and evaluate enhancement opportunities within the Information System
- Create workflows and supporting documentation
- Troubleshoots & resolves user requests, issues, & conflicts
- Support implementations through expert insight and project management skills
- Acts as a liaison to Operations Management, Software Vendors and Information Systems
- Build internal/external client relationships
- Report Writing/Scripting
Duties and Responsibilities
- Identifies redesign opportunities for operational workflows.
- Troubleshoots and resolves user requests, issues, and conflicts.
- Support the standardization and documentation of workflows and procedures.
- Prepare all necessary documentation for enhancement features.
- Manage exception-based scenarios & understand user requests to facilitate appropriate action steps.
- Prioritize problems and requests (new and existing) according to severity.
- Actively shares information with identified Management and Development Teams.
Qualifications
- Requires an Associate degree or Bachelor's degree in a related area of Revenue Cycle/Healthcare combination or equivalent
- 2-4 years of experience in a related area
- Proficiency in Excel- Required
- Familiarity with a broad range of desktop applications including, but not limited to,
- Microsoft Office Professional/365, Power BI
- Healthcare background preferred
- Strong communication skills to interact with management and end users
- Ability to meet deadlines while working in a fast-paced environment
- Strong monitoring, analysis, and troubleshooting skills
- Extremely organized and detail-oriented with a keen responsibility for accuracy
- and sense of urgency
- MEDITECH experience preferred
- FormFast Forms creation experience preferred