Job Description
We’re hiring a motivated Telesales Team Lead to motivate, guide, and elevate our internal sales team. In this role, you will bridge the gap between strategy and execution. You will directly manage day-to-day agent performance while working closely with the Telesales Manager to design and deliver impactful coaching and training programs. If you have a passion for mentoring others and a track record of hitting targets, we want you to help us drive the next phase of our growth.
Key Responsibilities
Team Management & Performance
Daily Supervision: Monitor and track daily call volumes, and ensure agents are meeting their KPIs.
Performance Tracking: Conduct regular performance reviews, identify gaps in achievement, and implement corrective action plans where necessary.
Motivation & Culture: Foster a high-energy, positive, and competitive environment through incentives, daily huddles, and recognition.
Coaching & Development
Managerial Support: Partner with the Telesales Manager to identify team-wide training needs and help execute the overall sales strategy.
Side-by-Side Coaching: Conduct call monitoring, whisper-coaching, and role-play sessions to improve agents' objection handling, pitch delivery, and closing rates.
Onboarding: Help integrate new hires into the team, ensuring a seamless transition from initial training to live calling.
About you
Qualifications and Skills
- 2+ years of experience in a senior, stepped-up, or team lead role within a CX or call centre environment.
- Preferred: 2+ years of successful experience in a high-volume telesales environment
- Proven track record of meeting or exceeding personal targets
Skills & Competencies
- Leadership: Strong ability to inspire, motivate, and command respect from a diverse team.
- Coaching Instinct: Exceptional listening skills with the ability to give constructive, actionable feedback.
- Tech Savvy: Proficiency with CRM software and cloud-based dialler systems.
- Communication: Stellar verbal and written communication skills
At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.
At ComeOn Group we value diversity, and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture!
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!