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Job Description
As an Engagement Manager you can expect to…
- Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line
- Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes
- Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation
- Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success
- Ensure the client experience aligns with commitments, delivery standards, and quality expectations
- Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets
- Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health
- Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit
- Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle
- Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization
- Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments
- Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem
- Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps
- Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%)
- Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment
- Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders
- Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience
- Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth
You’re great at…
- Building executive-level client relationships and serving as a trusted advisor
- Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes
- Driving alignment across matrixed teams and influencing without direct authority
- Managing engagement financials, forecasting, and margin performance
- Communicating clearly and confidently with executives, stakeholders, and delivery teams
- Identifying risks early and navigating complex issues with sound judgment and calm leadership
- Maintaining delivery discipline while ensuring strong client satisfaction and adoption
- Recognizing and shaping growth opportunities within existing client relationships
- Balancing strategic thinking with hands-on engagement leadership
- Driving accountability, transparency, and continuous improvement across teams
- Leading and collaborating with cross-functional and virtual teams
- Balancing strategic thinking with executional rigor
- Prioritizing effectively and communicating commitments clearly
- Learning new concepts, industries, and technologies quickly and thoroughly
- Promoting the mission and Shared Values of our company
Sound interesting? If so, you’ll have…
- Bachelor’s degree in Business, Information Systems, Engineering, or a related field
- 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment
- Previous experience working or consulting within Public Sector or Non-Profit industries
- Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction
- Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem
- Demonstrated ability to build executive relationships and operate as a trusted client advisor
- Experience with delivery governance, project methodologies, and structured change management
- Strong commercial acumen, including forecasting, margin management, and revenue accountability
- Ability to identify and drive expansion opportunities within existing accounts
- Excellent communication, leadership, and stakeholder management skills
- Ability to operate effectively in complex, fast-paced, client-facing environments
- Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require
The Perks
We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
Check out the reasons why people love to work for us or browse more opportunities on our careers page!
HSO is an Equal Opportunity Employer.