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Product Support Manager, Google Store Japan (English, Japanese)
Posted 1 weeks ago
Job Description
- Manage Japan and APAC customer support for Google Store and lead end-to-end customer support operations for the Google Store in Japan, ensuring a seamless experience from initial commerce interaction through to post-purchase resolution.
- Map and refine the commerce and post-purchase experience specifically for the Japanese market to ensure it meets local consumer standards.
- Partner with global product teams to identify and fix tools, policies, or processes that cause recurring issues for Japanese customers.
- Own the operational execution of all new feature launches in Japan, ensuring service delivery is seamless from day one.
- Improve the internal tools available to service agents and give them the authority to resolve customer issues more effectively.