Overnight Residential Services Attendant
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the role
Four Seasons Hotel and Private Residences Nashville is seeking an Overnight Residential Services Attendant (Part Time). This role supports the Residential team by delivering exceptional service to homeowners, ensuring seamless overnight operations and maintaining the highest standards of hospitality and care.
What you will do
Process incoming and outgoing packages, mail, faxes, and deliveries accurately and in a timely manner; store and retrieve resident items such as groceries, luggage, dry cleaning, and flowers
Assist residents with luggage, transportation needs, deliveries, wine shipments, groceries, and other personal requests following their instructions
Provide information regarding residential and hotel events, services, and amenities
Support homeowners with transporting items to and from private storage areas
Provide lobby support, including answering calls at the Residences Concierge desk and delivering messages, newspapers, and packages to residences
Collaborate with Residential team members and assist across roles during high-volume periods or staff absences
Deliver all owner interactions with professionalism and personalized service while anticipating needs and resolving concerns proactively
Communicate resident requests clearly to the Residence Concierge to ensure efficient completion
Maintain cleanliness and organization of the Residential Lobby and common areas
Perform additional responsibilities and special projects as assigned by leadership
What you bring
Previous experience in Residential Services or Guest Services, preferably in a luxury environment
Strong communication skills with a solid command of the English language
Flexibility to work overnight (third shift), including weekends and holidays
Strong attention to detail and organizational skills
Ability to use various software systems and technology