Job Description
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We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Inside Sales Hypercare Representative position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.
What we offer:
$15/hr
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities include:
Provide real-time phone support to Service Professionals during initial service appointments to resolve customer concerns and retain customers
Adjust agreements when appropriate within established guidelines to support service completion
Maximize service completion rates through customer support and issue resolution
Conduct outbound calls to customers with upcoming service appointments to confirm appointment details
Reinforce agreement terms and answer customer questions to improve service readiness
Improve service completion rates through proactive customer outreach
Contact customers whose service appointments were not completed to reschedule services
Overcome objections and present retention offers to recover subscription revenue
Recover revenue that would otherwise be lost through rescheduling and retention efforts
Accurately document customer interactions and update account records within company systems
Communicate service-related issues and coordinate with Sales, Operations, and Customer Support teams
Perform other related duties as assigned
Qualifications:
High School Diploma or equivalent
Requirements:
Minimum 2+ years of experience in sales, customer retention, customer service, or a related customer-facing role
Experience handling inbound and outbound customer interactions preferred
Knowledge of sales, customer retention, and service operations
Strong objection-handling, negotiation, and customer service skills
Ability to multitask across systems while maintaining accurate documentation
Ability to work independently and make sound decisions within established guidelines
Ability to identify customer concerns and develop effective solutions
Strong verbal communication and active listening skills
Ability to build rapport and influence customer decisions
Ability to professionally resolve conflicts and de-escalate challenging situations
Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.
Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.
To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.