ITSM Lead Engineer – SAM

The Software Asset Manager is responsible for establishing, governing, and operating a mature Software Asset Management (SAM) practice across the enterprise. This role defines the SAM strategy, policies, and operating model, ensures effective use of ServiceNow Software Asset Management (SAM), and partners with technical delivery teams to drive compliance, cost optimization, and risk reduction across on‑prem, endpoint, and SaaS software portfolios. The role is accountable for what the SAM practice delivers and how it operates, while partnering with platform and engineering teams who are responsible for the technical implementation and configuration of SAM tooling.