Senior Specialist - Cash and Credit Collections

Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role:

• As a Collections Senior Specialist, you will play a vital role in maintaining the financial health of the company by managing customer accounts, ensuring timely collection of receivables, assessing credit worthiness, and minimizing bad debts. Your proactive approach helps to realize revenue at a faster pace. Collaborate with multiple departments to resolve customer inquiries, resolve disputes and collect the payment by the due date
• Responsible for collection of receivables, resolving disputes & claims
• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
• Ability to handle complex customer portfolio with large number of customer transactions
• Handle customer queries and complex Invoice disputes through outbound and follow-up calls/ Emails/SFDC
• Represent GES in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holders
• Analysing customer’s payment trend to forecast collection for the fiscal month
• Conduct detailed reconciliation of customer accounts and resolve payment discrepancies
• Organize and participates in credit control, distribution centre, Sales and Customer meetings.
• Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).
• Collaborate with internal stakeholders to close disputes and reduce DSO
• Kaizen ideas to mitigate process challenges. Lead Process improvement projects.
• High attention to detail and strong organizational capabilities following ISO standards
• Prepare and present periodic collection and credit risk reports to management.
• Support Supervisor/Manager in reporting (daily/weekly/monthly) and Conduct process training for Newcomers.
• Participate/lead Organization activities

Who You are:

• Bachelor’s degree in Accounting streams
• 7 to 10 years proven Credit and Collection experience in a corporate environment.
• Effective verbal and written communication skills
• Proficient in SAP ERP navigation with FSCM expertise, plus experience handling SFDC cases
• Exposure to role of AI in Collections
• Strong analytical skills and problem-solving skills
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Ability to handle high-volume transactions in a fast-paced environment.
• Detail-oriented with the ability to work independently and prioritize workload.
• Good Interpersonal Skills, Great knowledge about Planning & Execution
• Know-how of High Impact Culture and Communication
• People Management.
  
  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!