Manager-Total Quality Management -Contact Center

Quality Manager designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements. Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization. Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements.