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Executive - Operations | Dehradun
Dehradun, Uttarakhand, IndiaPosted 2 months ago
onsite
Job Description
Key Result Areas and Key Performance Indicators
| S.no | Key Result Areas | Key Performance Indicators |
| 1. | Drive service quality and excellence | · Delivery performance of inbound DP within 4 hours of load arrival |
| · % undelivered shipments | ||
| · % Return to origin (RTOs) | ||
| · Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc | ||
| · Achievement of target NPS Scores for the service center | ||
| · COD cash tally (Number of instances of errors in cash tally) | ||
| 2. | Drive Operations Process Efficiency and capability |
|
| 3. | Ensure Performance Driven Culture | · Adherence to Performance Management system timelines and guidelines |
| 4. | Drive employee morale and engagement | · PDA Attrition (%) |