Airport Operations Coordinator

Position Title:

Airport Operations Coordinator

Job Description:

Working under the general supervision, incumbent provides the main communication link to all Salt Lake City Department of Airports personnel, area airports, airport tenants, and passengers traveling through the Salt Lake City International Airport. Dispatches law enforcement, firefighters, the Utah Air National Air Guard base at Salt Lake City International, airport maintenance, airside and terminal/landside specialists. Operates various computer systems and programs including aviation specific systems, alarm systems and closed-circuit TV. Receives emergency and non-emergency calls and information. Receives, directs, and coordinates all responses to mass casualty incidents, aircraft emergencies and other incidences in order to maintain safety, security, and efficient operations of the aviation airports operated by the Salt Lake City Department of Airports.

About the Position:

Join Salt Lake City Department of Airports as an Airport Operations Coordinator and play a critical role in keeping one of the region’s busiest transportation hubs safe, secure, and running smoothly. As the central communication link for airport operations, you'll coordinate emergency and non-emergency responses, dispatch public safety and maintenance personnel, monitor advanced security and surveillance systems, and support passengers, tenants, and airport partners. This fast-paced position is ideal for individuals who thrive under pressure, excel at multitasking, and are passionate about public safety, customer service, and operational excellence.

Position Hourly Range:

$25.91 - $38.96/hr based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6-12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

• Receives requests and coordinates emergency response to situations involving commercial, general aviation, and cargo aircraft. Responsible for the dispatch of medical, fire, law enforcement utilizing a multi-channel radio system.  Coordinates communication during field activity and relays information to appropriate department, station, public safety officials, or other agencies. Accuracy in performing assigned duties is critical as many requests for assistance can be either violent or life threatening in nature and may compromise the safety of field personnel. Updates police and fire personnel as additional information becomes available. Simultaneously coordinates emergency communications among representatives of the airlines, airport tenants and airport employees. Monitors other agencies’ channels as requested by supervisors involved in major situations or events.  Responds to field unit activation of emergency buttons on radios.

• Maintains confidentiality with information obtained through employment.

• Operates a computer aided dispatch system (CAD) and multi-line Vesta phone system to receive, review and prioritize emergency and non-emergency calls and requests for assistance from airport passengers, tenants, employees, outside agencies, various government agencies and public and private utilities.  Takes appropriate action based on policies and procedures for all requests for assistance, emergency and non-emergency calls.  May provide emergency, lifesaving first aid instruction based on clearly defined policies and guidelines.  Ensure all entries are accurate and records are updated and properly maintained for future data reporting purposes.

• Receives, processes, and responds to requests for information from law enforcement in the field regarding vehicle registrations, drivers’ license status, criminal histories, outstanding warrants, and other necessary background information.  Coordinates all vehicle impounds with local tow companies.  Utilizes the Salt Lake county-wide records management system to document information on all stolen/recovered vehicles and missing/wanted

• Coordinates first response activities of the K-9 bomb detection teams for the Intermountain area.  Responds to calls, acquires necessary data, contacts detection team, and coordinates all initial activities. 

• Coordinates, logs, and tracks records of airfield operations activities in order to maintain Federal Aviation Regulations (FARs) and Part 139 compliance.

• Monitors and operates over 3500 CCTV (closed circuit television) cameras throughout the airports.  Uses cameras to assist law enforcement, observe possible safety or security issues and for crowd control.  Ensures cameras are properly positioned to record aircraft alerts or police situations as necessary.  Records and retrieves camera data to resolve immediate and ongoing investigations.

• Monitors the airport computerized access security system (CASS).  Acknowledges all alarms and dispatches appropriate personnel based on departmental policy and procedure.  Uses CCTV’s, door history logs and badge use history to determine if a security violation or system malfunction has occurred.  Provides temporary door access afterhours based on departmental policy and procedure.  Responsible for replacing lost or damaged badges after hours.

• Monitors two (2) fire alarm systems and one building automation alarm system covering the airport and several outlying buildings on airport property. Acknowledges all alarms and dispatches appropriate fire or maintenance personnel. 

• Monitors and operates at least thirty (30) computer/equipment systems. Uses computerized systems to make mass emergency notifications in case of severe weather, evacuation, aircraft emergencies or other critical situations. Maintains contact with Federal Aviation Administration (FAA), Transportation Security Agency (TSA) and the Airport Traffic Control Tower as necessary.

• Receives, coordinates and dispatches routine and emergency maintenance and janitorial requests for Salt Lake international Airport, South Valley Regional Airport, and Tooele Valley Airport.  This includes all public roadways, grounds, parking lots and structures, ramps, runways, taxiways, vehicle gates, terminal areas both public and secured and all FBO (fixed base operators) ramps and hangars.  Enters all requests into two (2) computerized maintenance programs.

• Coordinates responses to ground transportation and terminal service requests.  Responds to requests for flight information, overhead pages and unattended bags. Responds to inquiries from the general public and tenants regarding airport related and general information issues.  Provides and coordinates translation services for a wide variety of foreign languages including sign language either through AT&T Language Line or airport volunteers.

• Performs other duties as assigned to ensure the safe, secure and efficient operation of the Salt Lake City Department of Airports.

Minimum Qualifications:

• Graduation from high school or GED equivalency plus two years of communications or dispatching experience or training. 

• Ability to successfully obtain and maintain certification in Cardio-pulmonary Resuscitation (CPR), Emergency Medical Dispatching (EMD), Bureau of Criminal Identification (BCI) Certification, and Police Officers Standards and Training (POST) Dispatch Certification within twelve (12) months of employment.

• Ability to obtain FEMA IC 100 ,200,700, and 800 certifications within twelve (12) months of hire.

• Ability to understand radio transmissions, speak clearly and be easily understood by radio. Knowledge of radio dispatch protocol and procedures, telephone etiquette and complaint-taking techniques.

• Demonstrated proficiency in use of computers and associated software.  Ability to type 40 words per minute.

• Ability to prioritize under time constraints and to handle multiple tasks simultaneously.  Ability to adhere to prescribed routines and practices, maintain records, and to complete reports requiring accuracy.

• Ability to work well with others, and to assist the public cooperatively and courteously.  Ability to establish and maintain successful working relationships with individuals of diverse backgrounds. 

• Ability to communicate effectively in a variety of medias. Ability to respond tactfully and courteously under adverse and stressful circumstances

Working Conditions:

• Light physical effort as needed to push, pull, and lift medium weights. Considerable exposure to disagreeable elements such as ambient noise levels from alarm tones, warning systems and radio static. Required to stay within confined workspace boundaries for extended periods of time.

• Considerable exposure, occasionally intense, to stressful situations as a result of human behavior and due to the crisis nature of the duties.

• Shift work required

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40