Loss Mitigation Specialist

The Loss Mitigation Specialist will be responsible for minimizing financial loss for the company by effectively managing distressed accounts and working with customers to develop solutions. Ideal candidates will be highly skilled at analyzing and understanding the big picture and creatively finding solutions. This candidate will have exceptional attention to detail and be able to communicate effectively and efficiently with customers, exhibiting empathy and compassion while finding the best solution.

Essential Duties and Responsibilities:

• Identify, review and analyze delinquent accounts to assess risk and potential loss
• Call and connect with customers to talk through their financial situation
• Develop and propose tailored repayment plans or modification solutions
• Negotiate terms with customers to reach mutually beneficial agreements
• Maintain accurate and detailed records of all communications and transactions
• Collaborate with internal teams to ensure effective execution of mitigation strategies
• Regularly monitor and track the performance of modified accounts
• Perform other related duties as required and assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Exceptional attention to detail and critical thinking skills
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Proficient with Microsoft Office
• Knowledge of relevant regulations and compliance standards

Education and/or Experience:

• Bachelor’s degree in finance, business, or a related field preferred
• Proven experience in loss mitigation, collections, or loan modification

Physical and Environmental Requirements

• Office‑based role with standard lighting and noise levels
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May perform incidental tasks to help maintain a professional office environment
• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Disclaimers:
World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.

The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.

 Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.