Job Description
About Mangomint
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.
We’re a primarily remote company, ambitious, and collaborative team that gathers together every few months. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!
About the Role:
As the founding member of a new team at Mangomint, you'll own the launch of an exciting new product, from selling and onboarding to supporting customers once they're up and running. This is a ground-floor opportunity to own the customer relationship end to end, from first conversation through setup, adoption, and ongoing support.
You'll guide interested customers through a largely self-serve product experience, stepping in wherever they need you, and you'll be close to the customer in a way few roles are. Because this is a brand-new motion, there's no finished playbook, you'll help write it.
Note: This is an individual contributor role, not a people management position. As the founding member of this team, you'll operate with a high degree of ownership and autonomy while helping define the playbook, shape the customer journey, and lay the foundation for how this function grows over time.
In this role you will:
Sell an exciting new product to customers, guiding them through a largely self-serve experience
Onboard new customers and help them get the most out of the product
Answer questions, overcome objections, and provide ongoing support once customers are up and running
Own the customer relationship end to end, from first conversation through adoption
Surface what customers want and where they get stuck
Work directly with our engineers to shape what gets built next
Help define the motion from the ground up, building the playbook as you go
What We're Looking For:
Experience working in a SaaS company, ideally in a customer-facing role where you've sold to, onboarded, or supported customers
Experience in a startup or other fast-paced environment where you've had a high degree of ownership, autonomy, and cross-functional collaboration
A high-agency, high-drive generalist who can't help but solve the problem in front of you
A fast learner who's comfortable wearing many hats
A track record of growth wherever you've landed, your background probably doesn't fit neatly into one box, and that's the point
A strong understanding of sales, the customer, and the broader business, enough to operate across all of it
A first-principles thinker who'd rather figure it out than follow a script
Someone energized by ambiguity, who wants to help write the playbook rather than have one handed to them
What You’ll Love About Mangomint
Health, dental, vision, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app & One Medical membership
Flexible PTO
401k plan available (no matching)
Employee stock option program