Design Manager - Experience
Job Description
About Dyson
At Dyson, we challenge convention. We’re driven by curiosity, relentless pursuit of improvement, and a desire to create the best possible experiences for our users. Our passion fuels market-leading innovation—from first sketch to in-hand reality. Here, you’ll be part of multidisciplinary teams that drive meaningful impact and set the pace for global product leadership.
About the Role
As ‘Design Manager – Experience (Robot)’, you will own the end-to-end user journey across all physical and digital touchpoints for Dyson’s robotic products. You will elevate the robot experience through defining user-facing requirements and ensuring these are delivered—on time, to spec, within budget, and with uncompromising quality.
Applying deep expertise in robotics, you will collaborate with the cross-functional project leadership team - balancing business priorities, user needs, and innovation opportunities, always focused on maximising value and impact to the user.
Key Responsibilities
Vision & Strategy
Define physical and digital requirements for all user experience aspects across robotics projects.
Translate emerging robotics trends, technologies, and user behaviours into forward-looking experience strategies.
Maintain a sophisticated understanding of the robotics landscape – translating cutting-edge developments into differentiated Dyson experiences.
Anticipate industry evolution and define experience strategies that position Dyson at the forefront of in-home robotics over the next 3-5 years.
Gather insights and recommendations from cross-functional teams (Business Unit, Innovation, Commercial, Customer, IT, Legal) to form and prioritise physical and digital product features.
Stakeholder Alignment
Translate business needs, robot-specific user insights, and new opportunities into clear requirements—balancing time, cost, spec, and quality.
Drive alignment across Dyson stakeholders and work closely with technical leads to validate feasibility and delivery of features, prioritising as required.
Act as the key voice translating complex robotics concepts into clear, user-centric requirements.
Physical Experience (Product & Packaging)
Define high-level product experience features and requirements for robotic products, from unboxing to end-of-life.
Collaborate with Design & Product Experience Designers to develop user journeys for different home environments and scenarios.
Guarantee seamless experiences across the entire product experience – including buttons, sensors, screens, apps, voice commands, and packaging.
Digital Experience (App & Screen)
Define and prioritise digital user experience features and requirements, captured through experience briefs and Product Requirement Documents, and tested by software teams.
Work with Digital User Experience Designers to guide and contextualise user journeys, considering edge cases and faults.
Review competitor analysis and user trials for continuous improvement.
Ensure app screens are reviewed and signed off by senior stakeholders early in a project, then handed to Hardware and Software teams for delivery and testing.
Out-of-Box Experience
Oversee the requirement-setting, design, and testing of physical packaging and onboarding materials.
Make sure essential product information is consistent and available across web, app, and printed materials.
App Content Assets
Ensure app image and asset requirements are defined (with Digital User Experience Designer) and delivered on schedule by commercial teams.
Guarantee all app film requirements (with Content Strategy & Design Manager) are clearly briefed and delivered.
Integrate asset delivery plans into the overall project schedule, collaborating with the Programme Manager.
Additional Expectations
Consistently drive alignment and clear communication between teams, ensuring timely, high-quality results.
Champion continuous improvement—in both process and outcome—with a strong drive for excellence.
About You
Qualifications / Experience
Degree in Engineering, Design, Robotics or a related discipline, or equivalent experience.
Significant experience working on robotic or autonomous products, with a strong track record of delivering exceptional user experiences across physical and digital domains.
Deep understanding of human-robot interaction, ideally within consumer or home environments.
Sharp awareness of the robotics landscape, with the ability to translate emerging capabilities into products that feel intuitive and ahead of their time.
Strong personal intuition for robotic products – ideally grounded in hands-on use and observation of real-world behaviours.
Extensive experience managing technical or manufactured products from concept through to delivery, in a cross-functional environment.
Skills
Strong leadership: able to set a clear vision and inspire collaborative delivery to shared goals.
Excellent communication: able to simplify complex robotic systems into clear user and business requirements.
User focus: empathetic, data-driven approach to identifying and solving user problems.
Systems thinking: able to understand interconnected physical, digital, and behavioural aspects of robotics.
Project delivery: focused on meeting project milestones and delivering outcomes within agreed criteria.
Commercial acumen: able to balance user needs and commercial priorities for the best business outcome.
Relationship and stakeholder management: skilled at building networks and influencing others to achieve results.
Change agent: passionate about driving improvement and innovation.
Behaviours
Energy, curiosity, and resilience—ready to tackle challenges with a positive, solution-focused mindset.
Self-starting and comfortable working autonomously as well as collaboratively.
Confident and assertive—prepared to lead decision-making and resolve conflicting priorities.
Flexible and adaptable—able to thrive in a fast-paced, evolving environment.
Obsessive attention to detail, committed to delivery excellence and continuous learning.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.