Job Description

To provide support to the merchant service IT Support and management by tracking and resolving all customer queries, processing and capturing client details whilst ensuring adherence to corporate governance and agreed performance standards.

• Application vetting -ITC, Match, Sig verification receiving applications logged on SNOW by area Technical Support country wide, checking them for completeness and returning for corrections where need be.
• Verifying if agreement pack is signed as per account signing arrangements on FENIX.
• Loading company details on Master Card Connect to get MATCH reports.
• Referring complete application for authorization to approvers
• Completion of monthly reporting on applications processed and trends.
• Instructions (change of account, additional terminal, additional merchant, replacements)
• Speedee Portal (activating merchant portal, Administrator for users)
• Reactivation and reopening of merchant account on systems.
• Performing data changes on Hogan and SNOW
• Capturing (opening merchants accounts) Hogan and SNOW
• Disposal of merchant details on Hogan
• Enabling fees on Hogan (Merchants captured before store opening)
• Instructions (change of account, additional terminal, replacements)
• Managing merchant closures by sending for approval and closing on all systems.
• Application vetting -ITC, Match, Sig verification receiving applications logged on SNOW by area Technical Support country wide, checking them for completeness and returning for corrections where need be.
• Verifying if agreement pack is signed as per account signing arrangements on FENIX.
• Loading company details on Master Card Connect to get MATCH reports.
• Completion of monthly reporting on applications processed and trends.
• Account maintenance (change of account, additional terminal, additional merchant, replacements)
• Reactivation and reopening of merchant account on systems.
• Capturing (opening merchants accounts) Hogan and SNOW
• Disposal of merchant details on Hogan.
• Enabling fees on Hogan.

• Qualifications

• Bachelor’s Degree in business or any related field.

• Experience and Skills

• Two (2) year’s post qualification experience.
• In depth knowledge of Banking Products.
• In-depth knowledge of Bank systems.
• Customer service training & experience.
• Strong analytical skills and ability to interpret and communicate data.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel.
• Strong leadership and team management skills.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills in dealing with senior management and external stakeholders.

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/06/26