Sr Field Study Test Engineer I (Systems Reliability Tester)
Job Description
GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com
A DAY IN THE LIFE:
The Senior Field Study Test Engineer I is a highly technical and systems-oriented engineer that leads non-clinical field studies for in-development products from planning through definition, execution, analysis, and final documentation. This role is responsible for translating study requests into well-defined study plans and protocols, ensuring the integrated system under study is technically ready, defining meaningful KPIs in partnership with data analytics and cross-functional teams, and turning field observations into actionable insights for product & development teams. This individual will help ensure field studies are representative of real-world use, technically rigorous, and aligned to product and systems learning objectives.The Sr Field Study Test Engineer I at Tandem are also responsible for:
Owns and leads end-to-end (E2E) software studies, providing strategic direction across planning, kickoff, execution, and final readouts while ensuring alignment to program and business objectives.
Defines, documents, and continuously refines study plans, protocols, and key performance indicators (KPIs) using scoping documents and expert-level understanding of the E2E system architecture and workflows.
Participates effectively in technical scoping and readiness discussions by understanding end-to-end system behavior across hardware, embedded, mobile, cloud, and supporting tools.
Serves as a senior cross-functional partner to Clinical, Regulatory, and Engineering teams, driving documentation for Institutional Review Board (IRB) submission for on-body studies.
Translates complex business needs and technical requirements into well-scoped, executable study deliverables, balancing speed, quality, and risk.
Proactively monitors study health by analyzing trends, KPIs, and issues, assesses impact and risk, and leads timely escalation and resolution with senior stakeholders.
Authors and reviews high-quality study deliverables including executive-level reports, summaries, and documentation that synthesize outcomes, insights, and actionable recommendations.
Collaborates with Data Analytics / Data Science and cross-functional teams to define KPIs, data collection requirements, and readout expectations for each study.
Defines and coordinates pre-study smoke / sanity testing for the system under test, including software builds, test environment, and study materials for execution.
Anticipates realistic user workflows, usage patterns, edge cases, in-field challenges, etc., and incorporates them into representative study tasks and scenarios.
Analyzes reported issues for system-level patterns and escalates defects, risks, and critical observations to development teams and stakeholders in a timely manner.
Contributes to continuous improvement of field study templates, protocols, workflows, and standard methods for scalable study execution
WHEN & WHERE YOU’LL WORK:
Hybrid: This role will be a mix of in-office work at our corporate headquarters in Del Mar, CA and remote work. This position is expected to be in office 3-4 days per week but may vary depending on business demands.
WHAT YOU’LL NEED:
Strong understanding of integrated system behavior in complex product ecosystems.
Ability to discuss technical scope across multiple domains, including hardware, embedded software, mobile applications, connectivity, cloud, and end-to-end workflows.
Strong analytical mindset with the ability to interpret both qualitative observations and quantitative KPI trends.
Ability to identify system-level failure modes and translate field findings into clear, actionable issues for development teams.
Excellent written communication and documentation skills.
Strong proficiency with Microsoft Word, Excel, and PowerPoint.
Strong cross-functional collaboration and stakeholder management skills.
Familiarity with participant-facing workflows, training materials, and study support processes.
Comfortable operating in a regulated product development environment with defined documentation and quality expectations.
EXTRA AWESOME:
Bachelor's degree in engineering, Systems Engineering, Biomedical Engineering, Computer Engineering, or related technical field, or equivalent combination of education and job experience.
5+ years of relevant experience in systems engineering and integration testing.
Experience working on multi-component connected products or cyber-physical systems.
Experience creating structured plans, protocols, test/study scenarios, and readiness criteria for product evaluations.
Preferred experience with:
Product validation, field reliability, or technical study leadership.
Medical devices or other regulated industries.
Non-clinical human subject research studies, usability investigations, or simulated use evaluations.
Defining KPIs and working with analytics/data teams on data ingestion and readouts.
Issue tracking systems, defect triage, and cross-functional debugging.
COMPENSATION & BENEFITS:
The starting base pay range for this position is $120,000-$150,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package. Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem’s benefits here!
YOU SHOULD KNOW:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.
Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.
SPONSORSHIP:
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.
BE YOU, WITH US!
We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share!
APPLICATION DEADLINE:
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.
Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
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