Specialist GBS I2C Operations

Key Responsibilities:

• Perform accounting tasks in AR Wholesale/Retail/eCom for larger markets, having to deal with specific cases of each market
• Check and review tasks handled by junior members, e.g. cash application, master data changes
• Perform sales vs. collection reconciliation for key customers, landlords and online stores
• Perform reports preparation and analysis, e.g. AR deduction report, eCom reconciliation report, Retail aging and collection analysis report
• Perform and review month end closing tasks
• Deal with ad hoc requests and coordinate with others
• Perform, coordinate and review audit tasks, reviewing the quality results within team
• Create and maintain desktop procedures, checking for inconsistencies and improvement opportunities (SME only)
• Handling of internal and external customer queries on complex cases
• Prepare training material and give training on specific cases for own area of responsibility (SME only)
• Group email and ticket allocation and handling
• Identify problems and bring to attention of Supervisor
• Deliver training to junior member and new member (e.g. sales vs. collection recon)
• Support team lead on project delivery, e.g. efficiency improvement, retail system upgrade
• Raise and implement smart work ideas

Key Relationships:

• Team colleagues
• Superior
• Colleagues connected via the process area in other parts of GBS
• Business Partner key contacts (only some areas e.g. GL)

Knowledge, Skills and Abilities:

• Good communication skills
• Customer service mindset
• Very good English level
• Good accounting knowledge

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent education required
• Minimum of 2 years’ work experience in Accounting