Lead, Resilience & Critical Incident Stress Management
Job Description
The salary range for this position is CAD $46.37 - $66.66 / hour
Job Summary
Fraser Health is seeking a dynamic and experienced leader to join our team as Lead, Resilience & Critical Incident Stress Management (CISM). In this key leadership role, you will drive the strategic direction, design, and implementation of resiliency programs and CISM response services across the organization.
You will play a vital role in supporting the psychological health, safety, and resilience of our people—ensuring staff and leaders are equipped to respond to and recover from critical incidents.
Key Responsibilities
- Provide leadership and oversight for Fraser Health’s Resiliency and CISM program, ensuring alignment with organizational priorities and workforce needs.
- Lead the design, delivery, and continuous improvement of resiliency education and CISM response services.
- Supervise the CISM Specialist, including:
- Orientation and onboarding
- Ongoing training and mentorship
- Performance management and career development
- Oversee development of programs that build leadership capacity to recognize and respond to resiliency needs within their teams.
- Partner with managers, leaders, and teams to foster resilience and psychological recovery following critical incidents.
- Support the planning, implementation, and evaluation of programs to ensure effectiveness and sustainability.
Qualifications
Education
- Master’s Degree in Clinical Counselling, Psychology, or Social Work
Experience
- 7–9 years’ recent, related experience in a healthcare setting
- Demonstrated expertise in Critical Incident Stress Management (CISM) methodologies
- Proven experience in program planning, implementation, and evaluation
- Equivalent combination of education, training, and experience may be considered
Professional Requirements
- Registered member in good standing with an applicable professional regulatory body
Additional Requirements
- Valid Class 5 BC Driver’s License
- Access to a personal vehicle for business-related travel
Key Competencies
- Strong leadership and team development skills
- Expertise in psychological resilience, trauma-informed practices, and critical incident response
- Ability to collaborate and influence across all levels of the organization
- Excellent communication and relationship-building abilities
- Strategic thinking with a focus on continuous improvement
#LI-DNI
Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Leader, Culture Transformation, the Lead, Resilience and Critical Incident Stress Management (CISM), provides organizational leadership for resiliency, personal and team renewal and trauma response for providers; provides oversight for the people and organization development processes concerning health and wellness of staff and trauma and critical incidence responses. The Lead is responsible for the organizational strategy, planning, implementation and evaluation of an authority wide resiliency and CISM program.
Responsibilities
- Provides leadership for the Resiliency and CISM program ensuring the strategic focus, design and implementation of the resiliency education and CISM response are aligned with the needs of the organization.
- Supervises the work of the CISM Specialist including orientation, training, mentoring, performance reviews and career development planning.
- Oversees the development of programs that enables manager/leader capacity, skills and abilities that identify and respond to resiliency needs. Partners with these leaders and teams on building hardiness after critical incidents experienced by staff.
- Provides leadership and implements and evaluates instructional programs, training and educational material to promote understanding of the impact of critical incident stress in the workplace.
- Partners with Communications to develop and implement a communication strategy to increase awareness about resiliency and available critical incident supports.
- Provides leadership and professional consulting services in relation to resiliency education and critical incident interventions for staff, physicians and volunteers of Fraser Health.
- Develops implements and evaluates standards of practice, procedures and protocols for anticipating, recognizing, preventing and/or mitigating the impact of critical incident stress in the workplace.
- Recruits, monitors and supports the resiliency education and CISM practice work of external practitioners. Monitors the budget and authorizes external CISM practitioner payments.
- Develops and evaluates measurement indicators, audit processes, data collection and analysis tools to assess effectiveness of the critical incident stress management program; makes recommendations on findings to the Leader.
- Builds partnerships with internal and external services to develop an integrated service delivery model for employees. Acts in concert with other FH Leaders in liaising with EAP, WorkSafeBC Critical Incident Response program and other external resources.
- Identifies research pertinent to resiliency and CISM strategies and practice that assists in shaping the Fraser Health Resiliency and CISM program.
Qualifications
Education and Experience
Master's Degree in Clinical Counselling, Psychology or Social Work.
Seven ( 7) to nine (9) years' recent, related experience in a healthcare setting with working knowledge and experience in the application of accepted CISM methodology plus experience in program planning, implementation and evaluation or an equivalent combination of education, training and experience.
Registered member of an applicable professional organization.
Valid Class 5 B.C. Driver's License and a personal vehicle for business-related purposes.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated understanding of Critical Incident Stress Management theory and application.
- Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
- Working knowledge of applicable regulations, legislation, policies and procedures.
- Physical ability to perform the duties of the position.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
Master's Degree in Clinical Counselling, Psychology or Social Work.
Seven ( 7) to nine (9) years' recent, related experience in a healthcare setting with working knowledge and experience in the application of accepted CISM methodology plus experience in program planning, implementation and evaluation or an equivalent combination of education, training and experience.
Registered member of an applicable professional organization.
Valid Class 5 B.C. Driver's License and a personal vehicle for business-related purposes.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated understanding of Critical Incident Stress Management theory and application.
- Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
- Working knowledge of applicable regulations, legislation, policies and procedures.
- Physical ability to perform the duties of the position.
- Provides leadership for the Resiliency and CISM program ensuring the strategic focus, design and implementation of the resiliency education and CISM response are aligned with the needs of the organization.
- Supervises the work of the CISM Specialist including orientation, training, mentoring, performance reviews and career development planning.
- Oversees the development of programs that enables manager/leader capacity, skills and abilities that identify and respond to resiliency needs. Partners with these leaders and teams on building hardiness after critical incidents experienced by staff.
- Provides leadership and implements and evaluates instructional programs, training and educational material to promote understanding of the impact of critical incident stress in the workplace.
- Partners with Communications to develop and implement a communication strategy to increase awareness about resiliency and available critical incident supports.
- Provides leadership and professional consulting services in relation to resiliency education and critical incident interventions for staff, physicians and volunteers of Fraser Health.
- Develops implements and evaluates standards of practice, procedures and protocols for anticipating, recognizing, preventing and/or mitigating the impact of critical incident stress in the workplace.
- Recruits, monitors and supports the resiliency education and CISM practice work of external practitioners. Monitors the budget and authorizes external CISM practitioner payments.
- Develops and evaluates measurement indicators, audit processes, data collection and analysis tools to assess effectiveness of the critical incident stress management program; makes recommendations on findings to the Leader.
- Builds partnerships with internal and external services to develop an integrated service delivery model for employees. Acts in concert with other FH Leaders in liaising with EAP, WorkSafeBC Critical Incident Response program and other external resources.
- Identifies research pertinent to resiliency and CISM strategies and practice that assists in shaping the Fraser Health Resiliency and CISM program.