Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality.   Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!   #PGH-CHA  

What you will have an opportunity to do:

Food & Beverage Manager

Chaminade Resort & Spa – Santa Cruz, California
Department: Food & Beverage
Reports To: Director of Food & Beverage / Resort Leadership
FLSA Status: Exempt, Full-Time

Position Summary

Chaminade Resort & Spa is seeking an energetic and service-driven Food & Beverage Manager to oversee the daily operations of The View Restaurant, banquet and catering functions, bar operations, and outlet service teams. The Food & Beverage Manager is responsible for delivering exceptional guest experiences while maintaining high standards of service, cleanliness, financial performance, and team engagement. This leader will provide hands-on support to the operation, coach and develop team members, and ensure all outlets operate efficiently and in alignment with Chaminade's commitment to hospitality excellence.

Essential Functions

• Oversee the day-to-day operations of all assigned food and beverage outlets, ensuring exceptional service standards are consistently achieved.
• Lead, coach, and develop supervisors and hourly team members through ongoing training, feedback, and performance management.
• Ensure all food and beverage areas comply with company policies, health department regulations, and safety standards.
• Monitor staffing levels and create schedules that align with business demands while controlling labor costs.
• Partner with the culinary team to execute restaurant service, special events, and banquet functions seamlessly.
• Conduct pre-shift meetings to communicate service expectations, menu updates, VIP arrivals, and operational priorities.
• Address and resolve guest concerns promptly and professionally, ensuring guest satisfaction and service recovery when needed.
• Monitor quality, presentation, and consistency of food and beverage offerings.
• Assist in developing and implementing initiatives to drive revenue, enhance the guest experience, and improve operational efficiency.
• Review daily financial reports, including labor, revenue, and cost controls, taking corrective action as needed.
• Manage inventory levels and assist with purchasing to minimize waste and maximize profitability.
• Ensure proper cash handling procedures are followed in all outlets.
• Support recruitment efforts, onboarding, and retention initiatives to build a high-performing team.
• Maintain a visible presence during peak operating periods, weekends, holidays, and special events.

Qualifications

• Minimum of 3 years of progressive leadership experience in food and beverage operations within a hotel, resort, or upscale restaurant environment.
• Prior experience managing restaurant and banquet operations preferred.
• Strong understanding of food and beverage financials, including labor management, cost controls, and budgeting.
• Proven ability to lead teams, build engagement, and foster a positive work environment.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Proficient in Microsoft Office and point-of-sale systems; experience with hotel property management systems preferred.
• Valid California Food Handler Certification required; ServSafe Manager Certification preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
• Ability to bend, stoop, reach, and perform repetitive movements.
• Ability to work in varying environmental conditions, including indoor and outdoor event spaces.

Key Competencies

• Guest Focused Service Excellence
• Leadership & Team Development
• Communication & Collaboration
• Problem Solving & Decision Making
• Financial Acumen
• Adaptability & Flexibility
• Accountability & Results Orientation

Why Join Chaminade Resort & Spa?

Nestled on 300 acres of scenic redwood forest overlooking Monterey Bay, Chaminade Resort & Spa offers a unique opportunity to be part of a dynamic hospitality team dedicated to creating memorable guest experiences. Team members enjoy a collaborative culture, opportunities for professional growth, and the chance to contribute to one of Santa Cruz's premier destination resorts.

What are we looking for?

Compensation:

$75000

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$78000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.