Director, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, to join our Investor Services Team. This position is located in New York, NY ( 4 days in office expectation).

In this role, you’ll make an impact in the following ways:

• Leads a client service/support area consisting of multiple teams and develops and implements policies to ensure client satisfaction.
• Leads key client service initiatives and sets strategic priorities to improve the client experience, team productivity, and quality.
• Resolves the most complex issues or inquiries from senior-level or key clients and maintains relationships with senior business leaders to report client trends and needs.
• Participates in long-term or strategic planning for the Client Services/Support function and drives future revenue growth through strategic insight on client issues.

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required, with an MBA preferred.
• 10-15 years of total work experience with at least 3-5 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Manages a client service/support area through other managers and is responsible for area goals and objectives, talent management, and team supervision.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.