Customer Experience Operations Manager (Pillar Lead)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Operations Manager (Pillar Lead) in Canada.

This role sits at the center of a high-impact customer experience organization responsible for delivering seamless, efficient, and high-quality support across a large-scale marketplace platform. You will own the operational performance of key CX pillars, shaping strategy, driving execution, and ensuring continuous improvement across customer support operations. Acting as both a people leader and operational strategist, you will manage a small team while partnering closely with product, engineering, vendor management, and business stakeholders. The role requires a strong balance of analytical thinking, execution excellence, and cross-functional collaboration to improve core CX metrics such as CSAT, resolution speed, and efficiency. You will also help scale vendor operations and standardize processes across multiple support channels and geographies. This is a hands-on leadership role with direct influence on customer satisfaction and operational performance at scale.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Operations Manager (Pillar Lead) in Canada.

This role sits at the center of a high-impact customer experience organization responsible for delivering seamless, efficient, and high-quality support across a large-scale marketplace platform. You will own the operational performance of key CX pillars, shaping strategy, driving execution, and ensuring continuous improvement across customer support operations. Acting as both a people leader and operational strategist, you will manage a small team while partnering closely with product, engineering, vendor management, and business stakeholders. The role requires a strong balance of analytical thinking, execution excellence, and cross-functional collaboration to improve core CX metrics such as CSAT, resolution speed, and efficiency. You will also help scale vendor operations and standardize processes across multiple support channels and geographies. This is a hands-on leadership role with direct influence on customer satisfaction and operational performance at scale.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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