Installation Services Manager

Overview: The Installation Service Manager leads the installation of large-scale industrial door systems requiring complex mechanical, structural and site coordination. This individual will lead the field installation team and is accountable for safety, quality, profitability, and customer satisfaction. Responsibilities span permitting and licensing through delivery and installation, with domestic and international travel required. Essential Duties Responsibilities Lead and manage the field team. Recruit, onboard, train, mentor and manage performance for team leads and installers Foster a safety-first culture and a positive and welcoming work environment. Safety and quality Ensure compliance with OSHA, site safety standards, quality requirements and contract specifications. Document, investigate, and resolve warranty-related issues. Installation management Forecast and manage field expenses to maintain profitability targets. Optimize installation execution and service delivery. Prepare accurate installation estimates and quotes. Coordinate with general contractors, subcontractors, equipment vendors and internal teams to meet schedules and site requirements, e.g. safety training Manage workforce planning and workload distribution to meet project scope/timelines. Stakeholder communication Resolve project and customer issues through effective communication and problem solving. Maintain regular communication with field installers and provide technical support. Attend meetings at the corporate office as required. Compliance Liaise with local and state union representatives to ensure labor agreement compliance. Integrate union labor requirements for each state into project planning. Coordinate and maintain state specific licensing and compliance for each project.ordinate with Project Managers, clients, and cross-functional teams Track project progress and make adjustments to meet deadlines Oversee material and equipment deliveries Maintain accurate daily job site logs and reports Promote a positive and safety-driven work environment Train and onboard new part-time installers and subcontractors Monitor field expenses and manage inventory to support profitability Provide technical support and troubleshooting for product and warranty issues Collaborate with Product Managers and the PMO office for process improvements Serve as a backup to the Director of Installations Support and train Service Partners Attend quarterly corporate meetings and participate in install team events Ensure compliance with quality standards and safety regulations All other duties as assigned Minimum Requirements High School Diploma or equivalent (required). Bachelor’s degree in construction management, Engineering, Project Management, or a related field preferred. Equivalent combination of education and experience in construction supervision, field operations, or installation project management will also be considered Must have a valid driver’s license Must be able to pass a background check and drug screening Proven experience managing and training field or construction teams Background in construction, installation, or site services Experience operating equipment (telehandler, forklift, scissor lifts, and more) Familiarity with Microsoft Windows operating systems Previous experience with scheduling, resource allocation, and vendor coordination Experience creating and maintaining job site documentation Strong leadership and team management skills Excellent interpersonal and communication abilities Highly organized and self-motivated Ability to read and interpret measurements, drawings, and basic blueprints Ability to perform layout providing critical starting points Technical aptitude for using basic hand and power tools Able to work collaboratively across departments and with external partners Strong attention to detail with a focus on safety, quality, and process improvement Travel Requirements Up to 50% travel required, both domestically. Physical Responsibilities Work Environment Ability to stand for 6–12 hours at a time Lift and carry 50–75 lbs. regularly Use steps, ladders, and tools requiring fine motor coordination Work in both indoor and outdoor environments, including active construction or job sites Exposure to noise, machinery, and variable temperatures depending on project location