Outlets Manager

    Position:  Outlets Manager  Department:  Outlets  Purpose:  Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.  Reports to:  Director of Operations      Essential Functions:  Responsible for assigned shift, assisting in overall management. Supervise and coordinate assigned shift. Assist in overall supervision of the department as outlined in manager's job description. Check staff punctuality. Complete environmental checklist for dining room. Spot check liquor pars. Order daily supplies. Hold pre-meal meetings. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor during peak hours. Communicate with guests and receive feedback. Observe, teach, and correct staff's service. Monitor each guest experience. Examine food preparation. Examine beverage presentation. Handle any guest complaint.                Essential Functions:    Maintain condition of dining room. Administrative responsibilities. Assist in:  - Scheduling   - Forecast weekly  - Forecast monthly  - Completing weekly payroll    Participate in interviewing new employees. Prepare maintenance requests and follow-up. Complete other assigned duties. Cost control Monitor food and liquor requisitions Monitor food waste. Monitor labor and payroll costs. Check bar controls, shot glass use, red lining, bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale/service of alcohol to minors. Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management.      Hotel Specific Essential Functions:   N/A N/A N/A     Tools and Equipment:  Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine      Working Environment:    Interior of hotel, in all areas of the hotel. Exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals.   Exposure to food items and beverages.