Mail Room Assistant

Job Title: Mail Room Assistant

Reports To: Office Manager

Location: University of Akron Student Housing 

Compensation: $11.00 per hour. Position not eligible for benefits

FLSA Status: Student Non-Exempt

Summary:

The Mail Room Assistant supports the daily operations of the mailroom by sorting, logging and distributing incoming packages. This role provides excellent customer service to residents and staff while maintaining security and confidentiality of all services.

Essential Duties and Responsibilities: 

• Receive, sort, and distribute incoming packages to residents and staff.
• Log and track packages using mailroom software or manual logs as required.
• Assist residents in picking up packages, verifying identification before releasing items.
• Maintain a clean, organized, and secure mail room area.
• Provide accurate information and assistance regarding mail and package services to residents.
• Follow all mail/package handling procedures and guidelines to ensure the confidentiality and security of mail.
• Complete routine audits of received packages to ensure accuracy and accountability.
• Participate in training on mailroom operations and customer service.
• Perform periodic inventories of supplies and supervisor of supply needs.
• Perform other duties as assigned

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma.
• Current student at the University of Akron
• GPA 2.0 per semester and cumulative 
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.  
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Knowledge of Microsoft Word, Excel, and email.
• Ability to operate basic office equipment including computer, telephone, etc.
• Must be able to move/life up to 35 pounds.

Mail Room Assistant shifts are:

• Monday-Thursday: 10:00am-7:00pm
• Friday: 10:00am-5:00pm
• Saturday: 11:00am-1:00pm 

This position is expected to work a minimum of 10 hours and a maximum of 20 hours per week during the fall, spring, and summer semesters. Work hours and shifts may vary during break periods (fall, winter, spring, and summer semesters) and University closures.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. 

This is not an employment agreement. 

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.