Clinic/Practice Supervisor, Joint Center
Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.The Kaplan Joint Center at Newton Wellesley Hospital at 2014 Washington Street, Newton, MA provides comprehensive surgical and non surgical care for patients with joint pain. Our expert orthopedic surgeons specialize in joint reconstruction and replacement, helping patients achieve improved mobility, reduced pain, and an improved quality of life. We care for patients with a wide range of conditions, including degenerative joint disease, joint malalignment, soft tissue injuries, and cartilage damage, and support patients and their families from diagnosis through recovery and long term follow up.
We are seeking a full time Supervisor to join our team at the Kaplan Joint Center. The Supervisor provides day to day leadership and support to approximately 11 front desk and scheduling team members. We aim for a patient centered environment while ensuring consistent, efficient administrative operations. In partnership with the Practice Manager and Program Director, this role supports staffing operations by assisting with team scheduling, coverage coordination, onboarding support, and payroll submission, as well as supply ordering and inventory management to maintain smooth clinic operations. The Supervisor serves as an escalation point for operational and patient service issues, promotes accountability and service excellence across workflows, and supports ongoing training, coaching, and development of team members.
Are you ready to bring your skills to this practice and join us in driving community-based care forward?
Summary
Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.
Does this position require Patient Care? No
Essential Functions
-Responsible for recruiting, hiring, evaluating, training and developing support staff.
-Provides day to day supervision and direction to support staff.
-Assigns work and monitors performance.
-Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
-Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
-Oversees purchase orders, petty cash and check requests.
-Maintains and orders office supplies and equipment.
Qualifications
Education
Associate's Degree Related Field of Study preferred
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
0-1 year supervisory experience required
2-3 years' experience working in an academic healthcare environment required
Additional Job Details (if applicable)
The ideal candidate is an experienced, people‑centered supervisor with a proven ability to lead and support high‑volume teams. They bring a strong customer service background, sound judgment in prioritizing competing demands, and a collaborative leadership style that empowers others to perform at their best. This individual leads with empathy, models professionalism, and maintains a steady, solutions‑oriented approach in fast‑paced environments. A commitment to developing staff and advancing patient‑centered care is essential.
Join a team that values thoughtful leadership, operational excellence, and continuous growth. In this role, your experience will be trusted, your attention to detail respected, and your leadership will play a key role in fostering an environment where patients and staff alike feel informed, supported, and valued.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$54,059.20 - $78,686.40/Annual
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.