Sr Product Manager (Patient Experience)
Job Description
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Henry Schein ONE
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We are the Global Leader in dental management, analytics, communication, and marketing software
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We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one
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When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.
If you are looking for a growing career that makes a difference, come be part of our team today!
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
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Please be advised that Henry Schein One's official U.S. website is www.henryscheinone.com and our official career portal is located at https://henryscheinone.applytojob.com/apply. Any other format is not genuine. Any jobs posted by Henry Schein One or its recruiters on the internet may be accessed through Henry Schein One's on-line "career opportunities" portal through these official websites. Applicants who wish to seek employment with Henry Schein One are advised to verify the job posting through these portals.
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Applicants with Disabilities
Applicants with disabilities may request accommodations for the application process by emailing us at [email protected].
Dental care is overdue for a better patient experience... and you're the person to build it!
At Henry Schein One, we're reimagining how dental practices attract, engage, and retain patients across every touchpoint. From the moment someone searches for a dentist to the follow-up after their appointment, we're building the digital infrastructure that makes those interactions seamless, personal, and effortless.
As a Sr Product Manager on our Patient Experience team, you'll own the products that help dental practices grow their patient base, reduce front-office friction, and deliver care that actually feels convenient. You won't just write requirements - you'll set direction, shape strategy, and ship things that matter.
This role will be remote in the United States with up to 10% travel required.What You Will Do
- Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
- Deep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptoms
- Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention
- Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration
- Clear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned
- A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve
- Mentorship and knowledge-sharing that lifts the whole PM team
- Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care
- 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform
- A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users
- Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units
- Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction
- A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped
- Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week
- Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better
Nice to Haves
- Bachelor’s Degree in a related field
- Experience with Twilio or similar communications platforms
- Experience building or integrating AI-powered features
- Familiarity with agentic workflows
- A point of view on where LLMs and automation create real leverage in healthcare workflows
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry, with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Puerto Rico and other US Territories.