Health Care Aide Coach

About Optima LivingFounded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers. Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents. Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy. Position Summary  Reporting to the Director of Care, the Health Care Aide Coach supports Health Care Aides in providing high-quality care and services to residents with an outcome of having confident Health Care Aides that are fully engaged in their roles.  All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.  Responsibilities Provides mentorship and guidance to Health Care Aides, setting the standard for excellence in care and service.   Leads the orientation of new team members and supports ongoing education and training initiatives. Fosters a collaborative, respectful, and growth-oriented team culture among Health Care Aides. Advocates for Health Care Aides by communicating quality improvement ideas and addressing concerns in a timely and constructive manner. Provides hands-on assistance in care delivery when needed and models best practices and high standards of resident care. Provides guidance to Health Care Aides in mentoring students and promoting a positive learning environment. Provides input for performance evaluations based on objective observation of work quality, teamwork, and interactions with residents and families. Collaborates with the Director of Care and Human Resources on investigations and supports leadership with the implementation of changes in practice. Monitors completion of documentation in the electronic health care system, prepares reports, and conducts audits as scheduled or directed. Assists the Director of Care or designate with managing incontinence and medical supply inventory, ensuring products are within budget and ordered appropriately. Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee. Identifies maintenance issues and reports them following established maintenance procedures. Responds promptly during emergency codes in alignment with organizational standards and protocols. Contributes to quality improvement initiatives by sharing ideas and providing feedback. Demonstrates knowledge of and compliance with Occupational Health and Safety regulations. Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations. Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. Completes orientation upon hire and annual mandatory education as assigned. Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents. Participates in team meetings and stays informed on relevant internal communications. Performs other duties as required to support operational needs.  Qualifications & Experience  Completion of a recognized Health Care Aide program. Maintains a current license to practice from the AB College of Licensed Practical Nurses (CLPNA). Experience in a residential care or mental health environment is an asset. Food Safe certification is an asset. CPR and First Aid certification is an asset. Energetic, positive, a natural leader who has the personal skills to motivate, encourage and support team members. Demonstrates the qualities and skills to act as a role model and leader to Health Care Aides. Proven ability to work collaboratively as part of an interdisciplinary team. Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions. Strong written communication skills with the ability to present professional documents with clarity. Demonstrates the ability to effectively organize, prioritize and problem solve. Ability to work independently and in cooperation with others. Ability to manage and resolve difficult and challenging situations effectively and respectfully. Physical and mental ability to carry out the duties of the position including adherence to provincial health legislation. Ability to safely operate equipment according to established protocols. Computer literacy skills required. Flexibility to work a variety of shifts.  Conditions of Employment Clear Police Information Check Clear Vulnerable Sector Check Successful completion of all mandatory Provincial Health Requirements