Job Description
Job Title: Account Director
Location: London
OVERALL PURPOSE OF THE ROLE
• Ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring BGIS contractual expectations are achieved.
• Ensure the availability of all critical systems to minimise risk to the client’s business.
• Ensure all maintenance work is carried out in accordance with client and company policies, procedures and health & safety legislation.
KEY RESPONSIBILITIES
• Maintain consistently high levels of client satisfaction and support growth of the contract portfolio.
• Manage day-to-day enquiries from BGIS teams, subcontractors and clients.
• Deliver and exceed contractual P&L expectations and maintain detailed contract knowledge.
• Attend and contribute to internal monthly contract reviews.
• Ensure subcontractor documentation remains compliant and up to date.
• Deliver against agreed KPIs and SLAs.
• Produce monthly reports detailing contract performance, budget variances and mitigation actions.
• Attend strategic and operational meetings with clients.
• Coordinate subcontractor attendance for technical and non-technical works.
• Liaise with suppliers and subcontractors regarding pricing and service delivery.
• Ensure all equipment is maintained to a high standard.
• Support HR and disciplinary processes alongside Account Managers.
• Oversee successful completion of reactive and planned maintenance works.
• Ensure health & safety compliance across all contracts in line with company and client requirements.
• Produce financial and operational reporting across the contract portfolio.
• Manage subcontractor performance through regular reviews and meetings.
• Develop and deliver training plans across engineering and management teams.
• Identify, quote and execute additional works opportunities.
• Ensure company systems and processes are correctly implemented.
• Lead engineering teams including performance management, recruitment, development, appraisals and succession planning.
• Provide leadership, coaching and support to contract managers and operational teams.
• Present contractual and financial performance to clients and BGIS leadership.
• Manage staffing levels across contracts to support operational delivery.
• Build strong customer relationships and maintain service excellence.
• Promote learning, development and employee growth.
• Support onboarding and induction of new team members.
• Promote and demonstrate BGIS core values.
• Develop and maintain succession plans.
• Provide cover and support for Contract Managers where required.
• Act as direct line manager for Contract Managers.
• Keep the Service Director updated on contract performance and operational issues.
• Act as escalation point for client teams on a 24/7 basis where required.
ESSENTIAL SKILLS & QUALIFICATIONS
• Recognised technical qualification.
• Strong customer service focus.
• Excellent management and leadership capability.
• Strong communication skills across all organisational levels.
• Strong understanding and promotion of health & safety standards.
• Demonstrates safe working practices for self and others.
PERSON SPECIFICATION
Education
• HNC / BTEC / Degree level qualification preferred.
• Strong written and spoken English.
• Good numerical and analytical ability.
Training
• Formal Mechanical or Electrical Engineering qualification preferred.
• Apprenticeship background desirable.
Experience – Essential
• Planned Preventative Maintenance (PPM).
• Electrical services installation and fault finding.
• Building Management Systems (BMS).
• HVAC systems.
• High Voltage environments.
• Contract management experience.
Experience – Desirable
• COSHH knowledge.
• Risk Assessments.
• Water Treatment.
• C&G 17th Edition.
• High Voltage qualification.
Personal Attributes
• Strong leader and people manager.
• High customer service standards.
• Excellent verbal and written communication.
• Self-motivated, reliable and committed.
• Able to manage teams and resolve issues effectively.
• Comfortable working under pressure.
• Able to make sound decisions.
• Team-oriented approach.
• Physically fit where required.
Additional Requirements
• Flexibility to work additional hours at short notice in emergency situations.
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