Summary

This positions works under the supervision of the Emergency Room (ER) and in collaboration with the health system. The supervisor helps maintain the quality/efficiency of patient care along with directing employees toward metric goals. The supervisor will work with the manager to establish annual goals and objectives. The supervisor will collaborate with the ER physicians and other hospital personnel to facilitate higher standards of care while maintaining throughput expectations. The supervisor will help with direct patient care, determine staffing needs and scheduling patterns for appropriate coverage. The supervisor will help plan and implement programs for orientation and on-going education for the department. The supervisor will work in collaboration with the ER Manager to ensure compliance with The Joint Commission and Centers for Medicare and Medicaid Services (CMS) standards and regulations.

Responsibilities

(35%)* Participates in direct patient care. Acts as a role model and mentor. Assists with maintaining quality assurance within the area of responsibility. Available for staff consultations and recommends changes when appropriate, based on clinical expertise and throughout knowledge.

(35%)* Supervises patient activity/flow with in the ER. Provides on-going evaluation of patient status and collaborates with ER physicians and attending physicians involved in patient are, as necessary to promote optimum patient outcomes and ER throughput.

(20%)* Makes temporary changes in patient assignments as the level of activity/acuity changes to facilitate optimum patient care.

(10%)* Assists with hiring, disciplining, counseling and discharging employees within the area according to medical center policy. Assists with the completion of job performance evaluations. Serves on nursing service committees as requested by the manager or director. Acts as interim manager during the ER manager’s absence.

OTHER DUTIES AND RESPONSIBILITIES

Assists with developing and implementing policies and procedures for the ER.

Assists with developing further guidelines and standards of care for the triage area and the shift coordinator role. Interprets physician orders and help staff implement orders to assist physician making a diagnosis, treat the condition and obtain desired outcome(s) efficiently.

Identifies needs, plans, develops and implements programs for orientation and continuing education for triage RN’s and the shift Supervisor.

Certifications and Licensures

Credential:ACLS: Advanced Cardiac Life Support

Equivalent Experience: Within 1 month of hire or transfer

Qualification Source:

Essential: true

Credential:BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer

Qualification Source: AHA

Essential: true

Credential:RN: Registered Nurse

Equivalent Experience:

Qualification Source: MI

Essential: true

Credential:CPI: Crisis Prevention Intervention

Equivalent Experience: CPI (Crisis Prevention Intervention) within 6 months of hire, and annually thereafter.

Qualification Source:

Essential: true

Credential:NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source:

Essential: true

Credential:NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source:

Essential: true

Required Education

Education: Associate's Degree

Equivalent Experience:

Education Specialization:

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Three (3) years experience working in an Emergency Room required.

Clinical expertise in emergency medication.

Leadership and interpersonal skills to communicate successfully with individuals and groups and to interact with people at all levels. Must be able to communicate ideas and concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.