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Job Description
The Position
Sequencing.com is hiring a Genetic Health Coach to join our Customer Success team. You will sit with customers over video and turn their whole genome sequencing results into clear, personalized health insights they can actually use. This is a high volume, fully remote role where you build trust every day and help people understand what their DNA means for their health. You will report into Customer Success, and experienced coaches will train and mentor you as you grow your skill in reading the genome.
The Impact
- Coach customers one on one over video every day, walking them through their whole genome sequencing results.
- Turn complex genetic concepts into plain language anyone can follow, no matter their science background.
- Answer hard questions with empathy, accuracy, and patience, especially when results feel overwhelming.
- Guide customers through their genomic data and stay clear about what genetic results can and cannot tell them.
- Build real trust and rapport with people from all backgrounds and levels of scientific knowledge.
- Match your communication style to each customer's knowledge level and how they like to learn.
- Create a safe space where customers feel free to ask any question.
- Grow your expertise through hands on training and steady mentorship in genetics interpretation.
- Share customer insights with internal teams to help make the product better.
- Help build educational resources and coaching materials that customers and coaches rely on.
- Keep up with new developments in genomics and genetic testing so your guidance stays accurate.
Dominant and Recessive Traits
- Master's degree in Genetic Counseling, or a PhD in genetics, genomics, or a closely related life sciences field.
- Strong grounding in human genetics, inheritance patterns, genomic testing, and variant interpretation.
- Excellent verbal communication, with a knack for explaining complex science clearly to non-scientists.
- Genuine empathy and patience with people who may feel anxious about their results, while holding healthy professional boundaries.
- Comfort with ambiguity and confidence explaining the limits of genetic information.
- Experience teaching, coaching, or educating non-scientists on complex scientific or medical topics, including building educational or curriculum content.
- Clinical experience or training in genetic counseling, clinical genetics, medical genomics, or related healthcare fields, with familiarity with whole genome sequencing, variant analysis, and interpretation frameworks such as ACMG/AMP guidelines.
- Experience using Slack and AI tools to support coaching and collaboration.
- Comfortable working full time in a fully remote, high volume, customer facing environment.