Customer Service Administrator (m/f/d)

Are you service-minded, organized, and do you thrive in a fast-paced environment where you juggle multiple tasks? Then you might be the person we are looking for!

Straumann Denmark is seeking an engaged and energetic colleague to join our Customer Service team in Brøndby. You will become part of a dynamic department where collaboration, quality, and excellent customer service are top priorities.

🔍 About the Position

As a Customer Service Representative, you will have a varied workday where no two days are the same. The role includes, among other things:

• Answering phone calls and emails while providing professional customer service with a smile
• Advising customers and providing product information
• Receiving goods and handling outbound shipments and returns
• Ensuring orders are delivered to customers on time
• Managing logistics and customer-specific requirements through our systems (TMS NShift and SAP)
• Unpacking deliveries and placing products in stock (shelves and storage bins)
• Picking and packing orders for daily shipments
(our products are primarily small and lightweight, but we ship a high volume of packages every day)
• Working in SAP and other IT systems
• Investigating and following up on errors and discrepancies
• Contributing to additional sales through customer service initiatives
• Collaborating with the Sales Department to ensure top-class customer service

We value a positive mindset, a goal-oriented approach to completing tasks, and pride in delivering work you can be proud of.

Some tasks require a bit of “detective work,” so it is important that you can maintain an overview and stay organized—even when things move quickly.

👤 About You

We imagine that you:

• Have a positive attitude and plenty of initiative
• Thrive in a busy environment and remain calm under pressure
• Have a strong work ethic and take responsibility for your tasks
• Are reliable and punctual
• Speak and write English at a good level
• Are proficient in Outlook and comfortable working digitally (meetings, Teams, etc.)

In addition, it is an advantage if you have:

• Experience with SAP
• A background in the dental industry
• Previous customer service experience

🕒 Practical Information

• Working hours: 8:00 AM – 4:00 PM (excluding lunch)
• Location: Brøndby
• Overtime may occur, for example during inventory counts

📅 Application

• Start date: As soon as possible
• Interviews will be conducted on an ongoing basis
• Application deadline: July 14, 2026

Send us your application and CV, and tell us who you are and why you are the right person for the job.

📞 If you have any questions, please contact Janni Ertman Brøndum by phone at +45 46 16 06 66 or by email at [email protected].

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time 

Alternative Locations: Denmark : Copenhagen 

Travel Percentage: 0 - 20% 

Requisition ID: 20907