Patient Communications Specialist

If you are looking for a place where teamwork is a priority and every patient counts, this might be the spot for you. Cedar Point Health is built around the idea of taking care of people. Whether it’s our patients or our staff, putting people first is our top priority.

This position is responsible for patient contacts for new patient appointments, recalls, no-shows, rescheduled appointments, follow-up appointments, and “lost” patients who have not been seen in more than a year, while ensuring the patients have a pleasant scheduling experience.

Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.

Medical Translation Spanish Certification (CHI or CMI) is valued and considered for additional compensation

Background check will be performed with an offer of employment.

*FOR INTERNAL CANDIDATES - SEE BELOW

Responsibilities:

• Makes and takes call with courtesy and compassion, and informs patients of visit requirements.

• Facilitates patient flow and communicates changes with patients and clinical staff.

• Explains financial requirements to the patients or responsible parties.

• Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.

• Performs other duties as assigned.