Monetization Strategy and Operations - APAC & METAP - Operational Excellence Associate (Third-party Associate)

About the Team The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities: Sales Enablement

• Provide day-to-day support to sales teams through the Global Help Desk, addressing inquiries related to accounts, performance tracking, knowledge management and internal tools.
• Develop, maintain, and continuously improve sales enablement materials, including playbooks, guides and resource hubs.
• Design and deliver training programs for sales processes, systems and key initiatives to ensure team readiness and effectiveness.
• Communicate updates on processes, tools and systems in a clear and timely manner to drive adoption and alignment across teams.
• Partner with cross-functional teams (i.e. Global Ops, SSO, TPS, Finance, Legal etc.) to ensure consistency and accuracy of sales resources. Accounts and Book of Business Management
• Manage account data integrity, including account tagging, updates and hierarchy maintenance within CRM systems.
• Support account team mapping, including ownership assignment, team structures and performance rules.
• Oversee Sales Unit (SU) creation and ongoing management to ensure accurate reporting and alignment with business objectives.
• Monitor and maintain the health of the book of business by identifying gaps, inconsistencies and opportunities for optimization.
• Collaborate with sales leadership to ensure proper account coverage and strategic alignment. Process Improvement & Operational Excellence
• Conduct end-to-end assessments of sales and internal processes to identify inefficiencies, bottlenecks and opportunities for improvement.
• Design and implement scalable solutions to enhance productivity, streamline workflows and support revenue growth.
• Analyze operational metrics and performance data to track effectiveness and identify trends.
• Develop case studies and insights to inform strategic decisions and continuous improvement initiatives.
• Establish and monitor KPIs to ensure the overall operational health and efficiency of the business.
• Drive automation and system enhancements where applicable to reduce manual effort and improve accuracy.

Minimum Qualifications:

• BA/BS in Accounting, Business Administration, Analytics or related fields;
• 3+ years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields;
• Highly analytical; comfortable dealing with people and the processing of business operations;

Preferred Qualifications:

• High attention to detail and strong organizational skills;
• Proficiency with MS Office Suite, MS Excel and Power Point preferably (BI system knowledge is a plus);
• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy