Commercial Loan Specialist
Job Description
Are you looking for an opportunity to join an established organization where you can utilize your excellent customer service skills and grow professionally? If you enjoy complex work that requires great attention to detail as well as providing a high level of customer service, apply today!
This position requires the selected candidate to work onsite in La Crosse WI.
Position Summary
Provides a high level of customer service by coordinating closings for commercial and consumer non real estate loans which includes but is not limited to accurately and timely preparing documentation as well as reviewing loan files before and after closings. The Commercial Loan Specialist works in a team environment and requires a high degree of interaction with fellow associates. The work is complex and confidential; consequently, attention to detail and accuracy is essential. Ability to work under pressure, prioritize multiple job tasks and meet deadlines is necessary. Understands and completes job responsibilities in accordance with federal and state compliance regulations. Ensures the highest level of customer satisfaction according to our Culture of CARE.
Essential Job Functions
- Provides a variety of services pertaining to commercial and consumer non real estate loans by working with lending staff to determine their needs and providing proper loan documentation of all loan types and extensions by reviewing loan requests and loan files to complete documentation.
- Requests and reviews pay-off statements, proof of homeowner’s/flood insurance, and other documents as necessary. Completes closing verifications as well as investor-required documentation.
- Prepares loan closing packages, including closing instructions for the settlement agent and internal closing checklist. Reviews documents for accuracy and compliance per program requirements.
- Uploads commercial and consumer non real estate loans to core system, disburse funds, organizes loan files and enters 1099 information for IRS reporting when applicable.
- Processes commercial non originated adverse action files. Maintains non-originated loan files per regulation.
- Responds to customer inquiries regarding business applications and loans in process.
- Subject Matter Expert (SME) for commercial loans, including documentation, core and loan system.
- Manages the ticklers and delegates/communicates with individuals as needed to complete or advance the tickler
- Reviews the HMDA Loan Activity Report on a monthly basis.
- Rate Swap Loans: Perform the setup, maintain procedures, balance and ensure all functions are concise and working regarding Rate Swap loans. Primary for handling internal and external customer requests.
- Performs reconciliation and reporting for Small Business Administration 1502, FSA interest assist loans, DDA accounts on a monthly basis.
Additional Duties and Responsibilities
- Assists with training new associates in Loan Operations.
- Serves as a back-up for keeping loan origination system parameters updated and compliant with state and federal regulations. Assists with improvements to system parameters as directed.
- Helps with process and procedure improvements where needed.
- Updates knowledge and develops professionally on a continuing basis. Participates in internal and external training and development opportunities as required.
- Other job-related duties may be necessary to carry out the responsibilities of this position.
Software/Technology
Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet/intranet, and other bank specific software. Utilizes a variety of office equipment including computer printer, calculator, copier/scanner/fax, and multi-line telephone.
Education and Experience
High school diploma or equivalent and knowledge of commercial loan documentation and compliance required. Associate or bachelor’s degree preferred, and one to three years banking or related industry experience is highly desirable.
Other Skills and Abilities
Must possess basic math skills and strong computer skills; technical ability to input and retrieve computerized information. Ability to maintain the integrity of highly confidential customer and Bank information.
Competencies
- Respect & Community according to our Culture of CARE:
- Establishes and maintains respectful and cooperative working relationships.
- Demonstrates respect for individuals in all forms of communication.
- Supports team and bank goals and objectives.
- Demonstrates respect for a positive, diverse work environment and bank community.
- Handles interpersonal conflicts constructively.
- Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
- Organizational Skills: Information organized and accessible, maintains efficient workspace, manages time well.
- Adaptability: Adapts to change, open to new ideas and responsibilities.
Culture of CARE
Communication: Shares information, expresses ideas so they are understood, listens actively to information presented by others, keeps all parties informed
Associate Experience: Associate regularly treats co-associates with Respect and Integrity, is a Champion of excellence in their work, and has an attitude of Humility (RICH).
Recognition & Development: Seeks new challenges and increased responsibility, seeks and participates in learning and development opportunities, recognizes co-associates for their contributions.
Customer Experience: We gain insights into our customer needs by identifying opportunities; build and/or deliver solutions that meet or exceed customer expectations; establish and maintain customer relationship.
Working Conditions
Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout work shift.
Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.