Centralized Customer Service Supervisor

Statement of the Position:   The Centralized Customer Service Supervisor position is responsible for maintaining effective customer service for all centralized customer service functions. This role provides operational leadership for Centralized Customer Service Specialists (CCSS) within our centralized call center teams. Works in partnership with Divisional Vice Presidents, Regional Area Directors, Area Funding Directors, Area Managers and Branch Leadership to support customer service outcomes within NSM branches and improving the experience of our clients and callers. Ensures all CCSS operational procedures are completed with excellence and in accordance with company policy.